Ryan Simmonds
Kensington
Summary
Dynamic and results-driven professional with extensive experience in hospitality and site management at Brothers 2. Proven ability to enhance revenue through effective brand promotion and exceptional customer service. Skilled in banquet coordination and multitasking, consistently fostering team performance and client satisfaction. Committed to maintaining high standards in food safety and service excellence.
Overview
27
27
years of professional experience
Work History
Supervisor, Server
Brothers 2
08.2017 - Current
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Site Manager
Mels Enterprises
10.2014 - Current
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Resolved issues between employees and customers using company policies.
- Oversaw all daily office operations and equipment maintenance.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Managed site logistics to minimize disruptions and maintain clean and safe work environment.
Sales Consultant
Spring Valley Building Center
04.2013 - 10.2014
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Site Manager
Roberts Petro Canada
06.1998 - 04.2013
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Negotiated contracts with suppliers to secure favorable terms and cost savings, contributing to budget adherence.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
BBA -
UPEI
Charlottetown, PE05-2002
Skills
- Banquet coordination
- Safe food handling
- Brand promotion
- Multitasking skills
Languages
English
Full Professional
Timeline
Supervisor, Server
Brothers 2
08.2017 - Current
Site Manager
Mels Enterprises
10.2014 - Current
Sales Consultant
Spring Valley Building Center
04.2013 - 10.2014
Site Manager
Roberts Petro Canada
06.1998 - 04.2013
BBA -
UPEI
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