Ryan Shirtz
Glendora,CA
Summary
Dynamic sales professional with a proven track record at Johnstone Supply, achieving a 28% gross profit in 2024. Skilled in sales strategy optimization and inventory control, I excel in mentoring teams and enhancing customer loyalty. My expertise in persuasive sales techniques drives results and fosters a collaborative work environment.
High-energy Counter Sales effective at handling high-pressure sales calls with expert communication skills. Persuasive in approaching each caller to overcome objections and lock in consistent sales. Work well with scripted conversations to push products or solicit contributions.
Overview
17
17
years of professional experience
Work History
Counter Sales
Johnstone Supply
01.2018 - 06.2025
- Recommended parts and HVAC systems based on analysis of customers' circumstances using persuasive sales techniques.
- Rang up customers by processing cash and credit payments to complete 25-30 sales transactions on average each day.
- Reviewed historical sales trends and performed market research to define future demand and align orders with forecast.
- Implemented systems and procedures to increase sales.
- Achieved 28% store gross profit in 2024.
- Achieved 27% store gross profit in in 2023.
- Used company reports to analyze sales, gross profit and inventory activities.
- Completed physical inventory counts each month.
Warehouse Supervisor
Ltsecurityinc
06.2016 - 01.2018
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Performed troubleshooting to resolve issues with equipment, devices and products.
Cashier Team Lead
Taco Bell
02.2008 - 06.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Increased customer loyalty and retention.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Bachelor of Science - Business Administration
LAPU
Azusa, CA06-2028
High School Diploma -
West Covina High School
West Covina06-2004
Skills
- Sales strategy optimization
- Sales methods and techniques
- Sales follow-up
- Internet sales management
- Sales floor restocking
- Sales improvement
- Counter supervision
- Forklift Certified
- Inventory staging
- Inventory control
- Material handling
Awarded the Help First Achievement in 2023
The help first award is awarded to employees that go above an beyond to help both customers and coworkers achieve their goals.
Timeline
Counter Sales
Johnstone Supply
01.2018 - 06.2025
Warehouse Supervisor
Ltsecurityinc
06.2016 - 01.2018
Cashier Team Lead
Taco Bell
02.2008 - 06.2016
Bachelor of Science - Business Administration
LAPU
High School Diploma -
West Covina High School
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