Summary
Overview
Work History
Education
Skills
Timeline
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RYAN SCANLAN

Dartmouth

Summary

Instrumental IT Manager with proven track record in managing IT infrastructure and leading cross-functional teams. Successfully implemented technology solutions that improved operational efficiency. Demonstrated expertise in project management and strategic planning.

Overview

13
13
years of professional experience

Work History

IT Manager

Cherubini Metal Works
08.2021 - Current
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
  • Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
  • Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
  • Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.

IT Specialist

ABM Integrated Solutions
01.2017 - Current
  • Member of the Tier III Datacentre Operations team supporting datacenter and cloud services.
  • Sales support in architecting solutions.
  • Support network core and edge in a multi-domain, physical/virtual environment.
  • Working within the SOCII Framework.
  • Provide guidance to junior members of the team.

IT Specialist

Ultra Electronics Maritime Systems
03.2021 - 08.2021
  • NATO & Controlled Goods Security Clearance.
  • Provided exceptional customer service by promptly addressing problems reported by endusers.
  • Provided Tier III support in a complex environment.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Maintained servers and systems to keep networks fully operational during peak periods.


Operations Manger/ Senior Systems Analyst

Cobalt Business Systems
01.2015 - 01.2017
  • Senior role in daily technical operations supporting IaaS services (VMware vCenter, Horizon View, Multi-tenant MS Exchange 2010).
  • Support infrastructure of client environments (Cisco VoIP, System Backup, Active Directory (MS Server 2003-2012R2), DNS, DHCP, Firewall, Storage Systems, both on and off-site backup services, etc.)
  • Account management for clients and responsible for invoicing.
  • Oversaw team was responding to client requests maintaining SLA requirements.
  • Signing authority for company spending.
  • Built and maintained building security systems (door access control and CCTV systems).
  • Provide guidance to junior members of the team.

Systems Analyst

Alberta Liquor & Gaming Commission
01.2014 - 01.2015
  • Ensured maximum up time for Alberta’s VLT and Casino networks.
  • Applications and infrastructure support.
  • Managed central data centre.
  • Monitored all VLTs & Casino Networks within Alberta ensuring activity.
  • Executed control commands to sweep the Casino networks daily.
  • Resolved system/network abnormalities.
  • Contributed to the maintenance of operations procedure documentation.

Developer/Systems Analyst

Independent Technology Solutions
01.2012 - 01.2014
  • Vendor/in-house applications and infrastructure support.
  • Tier II & Tier III support.
  • Network & System Administrator roles for many SMBs.
  • Managed System images, backup and recovery.
  • Managed Windows 7 upgrade projects for numerous clients.
  • Spearheaded a development project with a team of developers and authored documentation.
  • Provided technology-based solutions for small to medium businesses.
  • Provided end-user training.

Education

I.T. Database Administration with Honors -

NSCC
Halifax, NS
01.2012

Diploma - Jazz

St. Francis Xavier University
Antigonish, NS
01.2003

Skills

  • Strong Business Acumen (Identifying cost saving strategies inline with business requirements)
  • IT procurement
  • Interpersonal communication
  • Team collaboration
  • IT infrastructure
  • Cybersecurity best practices
  • Disaster recovery
  • Change management
  • Business analysis
  • Information security
  • IT budgeting
  • IT risk management
  • Mobile technologies
  • Technical leadership
  • Project leadership
  • Project planning

Timeline

IT Manager

Cherubini Metal Works
08.2021 - Current

IT Specialist

Ultra Electronics Maritime Systems
03.2021 - 08.2021

IT Specialist

ABM Integrated Solutions
01.2017 - Current

Operations Manger/ Senior Systems Analyst

Cobalt Business Systems
01.2015 - 01.2017

Systems Analyst

Alberta Liquor & Gaming Commission
01.2014 - 01.2015

Developer/Systems Analyst

Independent Technology Solutions
01.2012 - 01.2014

Diploma - Jazz

St. Francis Xavier University

I.T. Database Administration with Honors -

NSCC

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