Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Ryan Sarroino

Chateauguay

Summary

Highly motivated professional with the desire to take on new challenges. Adaptable, with a strong work ethic and exceptional interpersonal skills. Confident leader dedicated to process and procedure. Offers high integrity, attention to detail, and excellent decision-making abilities. Adept at working effectively unsupervised and mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Mortgage Specialist

Manulife Bank
03.2024 - Current
  • Achieved high customer retention rate through exceptional relationship management and personalized service.
  • Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
  • Educated clients on various loan modification programs available to them, empowering informed decision-making during the renewal process.

Real Estate Broker

M Immobilier
10.2019 - 03.2024
  • Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
  • Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Conducted competitive market analysis to determine optimal pricing for properties.
  • Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.

Solution Support Specialist

Rogers Communications
08.2017 - 03.2024
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
  • Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
  • Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.

Naval Warfare Officer

Royal Canadian Navy
03.2016 - 02.2019
  • Trained to direct mission planning operations in support of national security objectives.
  • Maintained current knowledge of relevant technologies and best practices.
  • Prepared detailed reports on operational status, accomplishments, and issues.
  • Safeguarded and stored classified information to maintain confidentiality and security.

Security Patrol Officer

G4S Secure Solutions
07.2016 - 08.2017
  • Enhanced security measures by conducting thorough and consistent patrols in designated areas.
  • Conducted risk assessments for various properties, providing recommendations on necessary security improvements for property owners or managers.
  • Performed routine checks of building entrances, exits, and perimeters to ensure optimal safety standards were upheld consistently.
  • Reduced incidents of theft and vandalism by maintaining a visible presence and proactive approach.

Education

Bachelor of Arts - Politics And Administration

Concordia University
Montreal

A.E.C. - Real Estate

Lasalle College
Montreal
03-2019

D.E.C. - Police Technology

John Abbott College
Sainte-Anne-de-Bellevue
06-2014

D.E.C. - Law And Society

Dawson College
Montreal
06-2011

Skills

  • Loan administration
  • Knowledge of real estate laws
  • Marketing Development
  • Preparation of legal documents
  • Negotiation
  • Market Research
  • Account Management
  • Supervision and Leadership
  • Task Prioritization
  • Analytical and Critical Thinking

Languages

English
Full Professional
French
Professional Working
German
Elementary

Certification

  • Licensed Real Estate Broker (Qc.) - 2019 to 2024

Timeline

Mortgage Specialist

Manulife Bank
03.2024 - Current

Real Estate Broker

M Immobilier
10.2019 - 03.2024

Solution Support Specialist

Rogers Communications
08.2017 - 03.2024

Security Patrol Officer

G4S Secure Solutions
07.2016 - 08.2017

Naval Warfare Officer

Royal Canadian Navy
03.2016 - 02.2019

Bachelor of Arts - Politics And Administration

Concordia University

A.E.C. - Real Estate

Lasalle College

D.E.C. - Police Technology

John Abbott College

D.E.C. - Law And Society

Dawson College

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Ryan Sarroino