Ryan Rust
San Diego,CA
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
7
7
years of professional experience
Work History
Cafe Host
Pixar Animation Studios
09.2022 - 10.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Developed rapport with regular patrons to foster sense of community within establishment
Shift Lead
Wonderful Sushi
02.2021 - 06.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed cash and credit card transactions accurately using POS software.
- Delivered quality service in a fast-paced high-intensity work environment
SEO Associate
Flashpoint.Marketing
12.2017 - 01.2020
- Assisted with social media marketing efforts by providing recommendations for incorporating SEO techniques into content creation and sharing processes.
- Tracked keyword rankings regularly, adjusting strategies as needed based on fluctuations or unexpected changes in performance.
- Created detailed monthly reports highlighting successes, challenges, and areas for improvement related to SEO initiatives.
- Performed technical audits to identify and resolve issues affecting site crawlability, indexation, and overall SEO health.
- Researched and analyzed competitor website and advertising links to gain insight into new strategies.
- Optimized website content and images to improve search engine rankings.
Education
Bachelor of Arts - Humanities For Leadership
Seattle University
Seattle01.2016
Skills
- SEO
- Content Creation
- Keyword Research
- Google AdWords & Analytics
- Facebook Ad Manager
- Illustrator/Photoshop
- Customer service
- Blender (3d software)
- Guest relations
Websites
Timeline
Cafe Host
Pixar Animation Studios
09.2022 - 10.2024
Shift Lead
Wonderful Sushi
02.2021 - 06.2022
SEO Associate
Flashpoint.Marketing
12.2017 - 01.2020
Bachelor of Arts - Humanities For Leadership
Seattle University
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