Ryan Rice
West Hollywood,CA
Summary
Luxury retail specialist with a strong track record of exceeding sales goals, developing long-term client relationships, and delivering elevated, personalized service across top fashion houses. Experienced in clienteling, VIP servicing, authentication, and store operations, with the ability to work autonomously or within small, high-performance teams. Known for strong product knowledge, strategic outreach, and consistently driving repeat business and client loyalty.
Overview
8
8
years of professional experience
Work History
Store Manager / Operations Manager
424
11.2024 - Current
- Managed inventory and fulfilled all e-commerce orders with accuracy and efficiency
- Coordinated stylist consignment business and handled PR pulls to drive brand visibility
- Supported event planning, marketing initiatives, and in-store activations
- Executed visual merchandising to maintain brand standards and optimize product presentation
- Built client relationships through outreach, clienteling, and personalized service for events and collection launches
- Assisted with product development and participated in collection buys
- Gained cross-functional experience working within a lean Los Angeles–based team handling operations, marketing, PR, and wholesale in-house
- Oversaw daily store operations, including opening/closing procedures, alarm and safe code management
- Led loss-prevention initiatives, ensuring proper handling of merchandise, cash management, and store security
- Monitored sales performance, inventory levels, and KPIs to support decision-making and improve store productivity
- Oversaw vendor relationships and managed deliveries, stock replenishment, and product allocation
Key Holder
Balenciaga
09.2023 - 10.2024
- Entrusted with full opening and closing operations, including alarm system management, safe access, and adherence to security protocols.
- Oversaw daily register procedures, including balancing tills, verifying cash integrity, and signing off on all cash transactions with 100% accuracy.
- Coordinated client orders, store-to-store transfers, and product deposits, ensuring timely fulfillment and seamless communication across locations.
- Delivered elevated client experiences by converting walk-ins and cultivating long-term relationships to support repeat business and brand loyalty.
- Consistently achieved and exceeded individual sales targets through strong product knowledge, clienteling, and personalized service strategies.
- Managed a personal consignment portfolio and serviced high-profile clientele with discretion, efficiency, and luxury-standard service.
- Played a key role in daily floor operations, supporting staff and contributing to an organized, high-functioning store environment.
Client Advisor
Celine
07.2021 - 09.2023
- Built and managed a personal client portfolio, leveraging clienteling strategies to convert walk-in traffic into long-term, recurring clientele.
- Consistently achieved and exceeded individual sales targets of $180K+, driven by strong product knowledge, strategic outreach, and personalized styling recommendations.
- Developed high-potential clients into VIC-level relationships through targeted communication, thoughtful follow-ups, and curated product suggestions.
- Oversaw client orders, store-to-store transfers, and product deposits, ensuring a seamless luxury service experience from inquiry to fulfillment.
- Managed a personal consignment business and supported high-profile clientele with discretion, efficiency, and elevated service standards.
- Executed frequent outreach regarding new arrivals, upcoming collections, and exclusive product launches to drive engagement and increase sell-through.
- Specialized in the Men’s category, providing in-depth product expertise and tailored styling guidance to maximize conversion and client satisfaction.
- Demonstrated strong ownership and business acumen by operating an individual “business within the boutique,” contributing directly to overall store performance.
Resales Specialist
The Real Real
01.2021 - 07.2021
- Consistently achieved and exceeded monthly sales goals of $150,000+ by delivering knowledgeable, high-touch service across all luxury categories.
- Demonstrated advanced authentication skills, confidently educating clients on product integrity, brand details, and quality standards across a wide assortment of designer goods.
- Processed and approved 350+ returns monthly, ensuring accuracy, adherence to company policies, and exceptional client satisfaction.
- Consulted with clients on consignment opportunities and guided them through online selling functions, enhancing both intake volume and client engagement.
- Utilized multiple internal tech platforms and applications to streamline client interactions, efficiently manage inventory, and support a seamless omnichannel experience.
- Executed clienteling strategies, coordinated product transfers, and provided personalized recommendations to strengthen client relationships and drive repeat business.
- Gained comprehensive product knowledge through extensive training, enabling confident, informed communication on items spanning fashion, jewelry, accessories, home goods, and more.
Sales Associate/Lead Visual Merchandiser
Opening Ceremony
11.2019 - 03.2020
- Delivered exceptional customer service while building lasting relationships with clients, stylists, and VIP clientele to drive repeat business and elevate the in-store experience.
- Consistently reached or exceeded monthly sales goals through personalized styling, product knowledge, and proactive client outreach.
- Maintained a detailed client book to support ongoing communication with clients and stylists, enabling targeted outreach and strong customer retention.
- Executed daily visual merchandising tasks, ensuring the sales floor adhered to brand guidelines, strategic spacing, and overall aesthetic standards.
- Demonstrated strong knowledge of a diverse range of designers and brands, enabling confident, informed recommendations for clients across multiple categories.
- Worked efficiently within the POS system and inventory management processes to support accurate sales transactions, stock replenishment, and overall store operations.
- Played a key role in upholding Opening Ceremony’s brand identity by contributing to a well-organized, visually elevated, and customer-focused retail environment.
- Making notes in client book about clients or stylist taste to remind myself things they were interested in or purchased while helping them.
- Sending photos of clothing or new arrivals to clients to keep in touch & attract them into the store.
- Constantly updating Clients & friends on upcoming promotions or events happening in the store.
- Always there to provide information about a designer, certain pieces I am fond of, or point out details on a item & its back story
Sales Associate - Visual Merchandiser
Acne Studios
02.2018 - 11.2019
- Delivered a highly tailored client experience in accordance with Acne Studios’ elevated service standards, from initial in-store greeting to personalized follow-up communication.
- Cultivated strong client relationships through thoughtful styling, attentive service, and consistent outreach, contributing to repeat business and long-term loyalty.
- Operated effectively within a small team of four full-time employees, often working without an on-site manager and confidently upholding company policies, service expectations, and operational procedures.
- Demonstrated strong self-management and leadership qualities by taking ownership of daily store functions, client interactions, and problem-solving in a manager-free environment.
- Collaborated closely with team members to maintain seamless operations, ensuring the store ran efficiently with limited staff while delivering an elevated luxury experience.
- Adapted quickly to Acne Studios’ unique approach to sales, service, and brand culture, enhancing both personal sales performance and team productivity.
Skills
- Retail inventory management
- Strategic planning
- Policies and procedures
- Team building
- Cash management
- Sales professional
- Inventory control
- Shift scheduling
- Documentation and reporting
- Recruitment and hiring
- Customer service management
- Operations
Timeline
Store Manager / Operations Manager
424
11.2024 - Current
Key Holder
Balenciaga
09.2023 - 10.2024
Client Advisor
Celine
07.2021 - 09.2023
Resales Specialist
The Real Real
01.2021 - 07.2021
Sales Associate/Lead Visual Merchandiser
Opening Ceremony
11.2019 - 03.2020
Sales Associate - Visual Merchandiser
Acne Studios
02.2018 - 11.2019