Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mehdi Djennane

Mehdi Djennane

Algeria,Algiers

Summary

Dynamic Branch Manager with a proven track record at Enterprise Car & Truck Rental, enhancing customer satisfaction and exceeding sales targets through effective branch operations management and exemplary customer service. Trilingual with strong communication skills, adept at fostering client relationships and driving revenue growth. Passionate about the automotive and aviation industries, demonstrating exceptional problem-solving abilities and a goal-driven approach.

Overview

12
12
years of professional experience

Work History

Branch Manager

Enterprise Car & Truck Rental
07.2013 - 12.2024
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.

Assistant to Sales Manager

BMW & MINI Canbec
12.2012 - 06.2013
  • Assisted team members with daily administrative tasks, enhancing workflow and efficiency.
  • Supported customer inquiries, contributing to enhanced satisfaction.
  • Received training on and off floor.
  • Responsible for doing test-drives with customers, showing them all features, functions and benefits of car.
  • Worked with F&I and general manager and responsible for administrative duties.
  • Worked with management in order to meet objectives set and reach customer satisfaction.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Coordinated events and functions to support company initiatives.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Education

Automotive Business & Marketing

(ABSC) Automotive Business School of Canada
Ontario
10-2012

Skills

  • Trilingual (English, French and
    Arabic)
  • Branch operations management
  • Customer service/relationships
  • Excellent verbal/written communication skills
  • Excellent time management skills
  • Determined and Goal-Driven
  • Problem Solver and Service
    Oriented
  • Strong Interest and Passion for
    Automotive and Aviation Industry

Languages

English
Full Professional
French
Full Professional
Arabic
Full Professional

Timeline

Branch Manager

Enterprise Car & Truck Rental
07.2013 - 12.2024

Assistant to Sales Manager

BMW & MINI Canbec
12.2012 - 06.2013

Automotive Business & Marketing

(ABSC) Automotive Business School of Canada
Mehdi Djennane