Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Personal Information
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Ryan Rancourt

Ryan Rancourt

Waterville

Summary

With 14 years of experience in electrical design, technology support, and Salesforce consulting, I have spearheaded digital transformations, enhanced system reliability, and optimized operational capabilities. Skilled in Salesforce configuration, Energy & Utilities Cloud, and automation modernization, I have successfully migrated Organizations, developed custom objects, and led comprehensive Lightning Experience initiatives.

Salesforce professional bringing wealth of experience in designing and executing CRM strategies to drive business growth. Recognized for fostering team collaboration and achieving impactful results through agile methodologies. Known for analytical acumen and adaptability in dynamic environments, ensuring seamless integration and optimization of Salesforce systems.

Overview

14
14
years of professional experience
5
5
Certificate

Work History

Salesforce Consultant

CGI
10.2021 - Current
  • Spearheaded the integration of Salesforce solutions for a non-profit, enhancing operational capabilities and fostering a more engaged community through improved service delivery.
  • Developed custom objects and authored QA/UAT test scripts within 2 months, enhancing system reliability and user satisfaction through rigorous testing protocols.
  • Developed and implemented custom objects and user stories within 3 months, enhancing project clarity and stakeholder engagement using Energy & Utilities Cloud.
  • Energy Sector Implementation (January 2024): Developed project management functionality, approval processes, and automation flows for large-scale energy infrastructure projects.
  • Salesforce Org Migration & Security Enhancement (December 2024): Executed comprehensive 'lift and shift' migration from legacy Salesforce org to new environment, enhanced Experience Cloud site functionality, implemented FormAssembly customizations to address critical security vulnerabilities identified by client, developed and presented proof of concept demonstrating Screen Flow migration strategy from FormAssembly, facilitated stakeholder workshops, and deployed automated Flows to optimize data migration processes.
  • Digital Transformation & Automation Modernization (August 2025): Building on security concerns identified in previous project, spearheaded organization-wide transition from FormAssembly to native Salesforce Screen Flows, redesigned and modernized automation infrastructure by migrating legacy workflow rules and process builders, integrated Adobe Acrobat Sign for seamless document processing, developed intuitive user interface improvements through custom screen flows, and led comprehensive Lightning Experience migration initiative.

Electrical Designer

Bath Iron Works
03.2017 - 11.2021
  • Designed and modified 2D/3D AutoCAD and CATIA models for electrical equipment and cableways on DDG 51 Arleigh Burke Class Destroyers. Produced and maintained technical documentation, including revision notices and blueprints, for distribution to the U.S. Navy and Huntington Ingalls Industries.
  • Collaborated with engineering teams and cross-disciplinary stakeholders to resolve design conflicts and ensure equipment compatibility.
  • Mentored junior designers and established knowledge-sharing best practices to improve team efficiency.

Priority Card Services - Financial Services & Technology Support

Bank of America
04.2011 - 03.2017
  • Delivered exceptional service to high-net-worth clients and provided specialized support to banking centers for complex account resolution.
  • Served on software testing team for new customer service platforms, conducting thorough validation testing before system launches. Supported system integrations and coordinated hardware/software rollouts to ensure seamless technology adoption.
  • Provided critical usability and performance feedback that enhanced system reliability and improved overall customer experience.
  • Managed on Average 30 to 75 incoming calls a day from clients.

Education

Applied Electronics and Computer Technologies -

Kennebec Valley Community College
Fairfield, ME
01.2006

High School Diploma - undefined

Waterville Senior High School
Waterville, ME
01.2003

Skills

  • Skilled in AutoCAD drafting
  • Experienced in CATIA software
  • Jira project management
  • Proficient in Microsoft Azure DevOps
  • Proficient in Microsoft Office Suite
  • Salesforce administration expertise
  • Salesforce system configuration
  • Salesforce platform management

Certification

  • Salesforce Administrator
  • Salesforce Sales Cloud Consultant
  • Salesforce Certified Associate
  • Salesforce AI Associate
  • FormAssembly Certification

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Type

Full Time

Work Location

Remote

Timeline

Salesforce Consultant

CGI
10.2021 - Current

Electrical Designer

Bath Iron Works
03.2017 - 11.2021

Priority Card Services - Financial Services & Technology Support

Bank of America
04.2011 - 03.2017

High School Diploma - undefined

Waterville Senior High School

Applied Electronics and Computer Technologies -

Kennebec Valley Community College

Personal Information

Title: Salesforce Consultant

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Ryan Rancourt