FAYAZ AHMED RAFI
Calgary,AB
Summary
Experienced professional in the restaurant industry with a strong focus on providing quality customer service, team management, and problem-solving. Skilled in handling high-stress situations and leading teams to provide exceptional dining experiences. Passionate and dedicated with a strong work ethic and commitment to excellence in every role undertaken.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Link Insurance
2023.01 - Current
- Proficiency in accurately recording, organizing, and maintaining data related to transactions and policy numbers.
- Exceptional accuracy when preparing monthly accounting and reconciliation transactions to minimize errors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Strong familiarity with database management tools like Excel.
- Participated and coordinated in organizing promotional activities including community events.
- Management of policy documentation, ensuring completeness, accuracy, and adherence to organizational standards while sending insurance renewal documents to clients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Cashier/Server
Premium Biriyani House
2023.04 - 2024.07
- Handled Point of Sale transactions, providing information about products and promotions, and addressing any issues or complaints with professionalism..
- Provided attentive and personalized service to guests, including taking orders, making recommendations, and ensuring a pleasant dining experience.
- Managed dining and kitchen areas, ensuring a tidy and welcoming environment for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Lead Volunteer-Soccer
International Turkish Hope School
2014.03 - 2018.06
- Demonstrated three years of volunteer experience in organizing impactful sports-related events and training players
- Worked within a team environment to handle health emergencies, while providing immediate assistance
- Assisted with the post-event tasks, such as cleanup, gathering feedback, and evaluating the overall success of the event.
Education
High School Diploma -
International Turkish Hope School
Dhaka, Bangladesh01.2022
Skills
- Fast Learner
- Computer Proficiency
- Proficient in Microsoft Office Suite (Word, Excel).
- Data Entry
- Time Management
- Organizational Abilities
- Excellent attention to detail
- Excellent written and verbal communication skills
- Customer Service
Languages
English
Full Professional
Timeline
Cashier/Server
Premium Biriyani House
2023.04 - 2024.07
Administrative Assistant
Link Insurance
2023.01 - Current
Lead Volunteer-Soccer
International Turkish Hope School
2014.03 - 2018.06
High School Diploma -
International Turkish Hope School
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