Summary
Overview
Work History
Education
Skills
Certification
Data Processing
Hobbies and Interests
Languages
References
Education and Training
Timeline
Generic

Ryan Pullan

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Manager

Casa Palmera Los Angeles
03.2024 - 06.2025
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Milieu Manager

Casa Palmera Los Angeles (formerly ARC)
03.2023 - 03.2024
  • Managed the day-to-day operations of a therapeutic milieu for individuals undergoing substance abuse treatment, ensuring a safe, supportive, and therapeutic environment.
  • Supervised a multidisciplinary team of Behavioral Technicians and Licensed Vocational Nurses providing leadership, guidance, and performance evaluations.
  • Developed and implemented policies and procedures to promote client safety, well-being, and recovery in accordance with regulatory standards and best practices.
  • Collaborated with clinical staff to develop individualized treatment plans and interventions based on client assessments, progress, and clinical needs.
  • Conducted regular staff meetings, case conferences, and training sessions to foster teamwork, communication, and professional development among staff members.
  • Led crisis intervention efforts and coordinated emergency responses to ensure the safety and security of clients and staff.
  • Maintained accurate documentation of client progress, incidents, and treatment outcomes in compliance with agency policies and regulatory requirements.

Behavioral Technician Supervisor

Authentic Recovery Center
02.2022 - 03.2023
  • Supervised a team of Behavioral Technicians in delivering behavioral services to clients with substance use disorders, ensuring adherence to treatment protocols and therapeutic interventions.
  • Provided training and mentorship to Behavioral Technicians on evidence-based practices for substance abuse treatment, motivational interviewing techniques, and crisis intervention strategies.
  • Implemented quality assurance measures to ensure compliance with regulatory standards and best practices in substance abuse treatment.
  • Acted as a liaison between clients, clinical staff, and management, facilitating communication and addressing concerns to promote a supportive treatment environment.
  • Maintained accurate documentation in compliance with confidentiality regulations and agency policies.

Detox/Residential Behavioral Technician

Authentic Recovery Center
03.2020 - 02.2022
  • Develop and manage residential houses rules and policies
  • Conduct daily assessments (COWS/CIWAS) on clients and collected UA screenings
  • Collaborate with case managers and therapists to coordinate treatment objectives
  • Record significant events and shift observations of individual clients which may be relevant to client treatment
  • Monitor clients self-administer medication and maintain current medical charts in KIPU database
  • Maintain HIPAA compliance
  • Daily interactions with clients to provide the best care possible
  • Facilitate daily Morning Meditation group.

Certified Inpatient Client Transport

Beit T'Shuvah Treatment Center
06.2018 - 03.2020
  • Provided secure pharmaceutical transport
  • Safely transported clients to and from appointments using program owned vehicle
  • Provided documentation and communication regarding doctors' appointments to rehabilitation counselors and staff
  • Provided prompt intervention in the event of a crisis both to deescalate the crisis and to notify, when indicated, persons and agencies necessary for the resolution of the crisis situation
  • Provided on-the-spot counseling as a sober mentor, remaining consistent with the philosophy of the program
  • Recorded significant events and shift observations of individual clients which may be relevant to client treatment

Program Facilitator

Silicon Beach Treatment Center
01.2018 - 06.2018
  • Intervened as an advocate for clients to resolve pressing crisis situations and relayed information to clinical team/upper management
  • Facilitated attendance of client group therapy and required on-site groups
  • Performed weekly urine analysis for all male clients
  • Documented daily shift observations and reported them to my supervisor
  • Dispensed client medications and recorded all medical intakes
  • Maintained HIPAA compliance.

Education

CADC-I Ci44240924 - CCAPP (California Consortium of Addiction Programs

DLCAS

High School Diploma -

Culver City High School
Culver City, CA

Skills

  • Great at working both independently and in a team
  • Known for strong presentation and communication skills; expert at building relationships with all types of clientele
  • Staff Supervision and Leadership
  • Crisis Intervention and Management
  • Program Development and Implementation
  • Interdisciplinary Collaboration
  • Regulatory Compliance
  • Documentation and Record-Keeping
  • Client-Centered Care
  • Conflict Resolution
  • Time Management and Prioritization
  • Excellent Communication Skills
  • Problem-solving
  • Operations management
  • Team leadership

Certification

  • CPR/First Aid/AED
  • Overdose Prevention Naloxone (Narcan) Training
  • Mandated Reporter
  • HIPAA

Data Processing

Windows, Mac, Kipu EMR Software, Microsoft Office, Email, Google Drive, Firefox, Chrome, Safari

Hobbies and Interests

  • Film
  • Music
  • Travel
  • Photography

Languages

Spanish
Full Professional

References

References available upon request.

Education and Training

true

Timeline

Operations Manager

Casa Palmera Los Angeles
03.2024 - 06.2025

Milieu Manager

Casa Palmera Los Angeles (formerly ARC)
03.2023 - 03.2024

Behavioral Technician Supervisor

Authentic Recovery Center
02.2022 - 03.2023

Detox/Residential Behavioral Technician

Authentic Recovery Center
03.2020 - 02.2022

Certified Inpatient Client Transport

Beit T'Shuvah Treatment Center
06.2018 - 03.2020

Program Facilitator

Silicon Beach Treatment Center
01.2018 - 06.2018

CADC-I Ci44240924 - CCAPP (California Consortium of Addiction Programs

DLCAS

High School Diploma -

Culver City High School

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Ryan Pullan