Ryan Ponce
Victorville
Summary
Dynamic operations professional skilled in training and developing teams to ensure timely package delivery and exceptional customer service. Committed to facilitating communication and implementing effective process improvements for streamlined operations.
Overview
11
11
years of professional experience
Work History
Operations Manager
FedEx
Chino
07.2021 - Current
- Managed daily operations to ensure timely package delivery.
- Coordinated staff schedules to optimize workforce efficiency.
- Implemented process improvements to enhance operational workflows.
- Trained new employees on safety protocols and operational procedures.
- Facilitated communication between departments for streamlined operations.
Package Handler
FedEx
Bloomington
06.2019 - 07.2021
- Loaded packages onto delivery trucks for efficient transportation.
- Scanned barcodes to track shipments and maintain inventory accuracy.
- Sorted packages by destination to streamline delivery processes.
- Operated material handling equipment to move packages safely.
- Collaborated with team members to ensure timely package processing.
- Followed safety protocols to minimize workplace hazards and injuries.
- Maintained clean work areas for improved operational efficiency.
Delivery Technician
Sleep Number Corporation
Fontana
03.2015 - 04.2019
- Delivered and installed Sleep Number beds at customer locations.
- Provided exceptional customer service during product demonstrations and setup.
- Collaborated with team members to ensure timely deliveries and installations.
- Conducted routine maintenance checks on delivery equipment for safety compliance.
- Educated customers on product features and care instructions for optimal use.
- Managed inventory of delivery tools and equipment to maintain operational efficiency.
Education
High School Diploma -
Upland Highschool
Upland, CA06-2012
Skills
- Process improvement
- Workforce optimization
- Operations management
- Inventory management
- Safety compliance
- Customer relationship management
Timeline
Operations Manager
FedEx
07.2021 - Current
Package Handler
FedEx
06.2019 - 07.2021
Delivery Technician
Sleep Number Corporation
03.2015 - 04.2019
High School Diploma -
Upland Highschool