Ryan Polera
Toronto,ON
Summary
Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills at Shoeless Joes Sports Bar and Grill. My expertise in POS operation and knack for guest engagement led to a significant improvement in service delivery efficiency and customer satisfaction, showcasing my ability to enhance dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Shoeless Joes Sports Bar and Grill
Vaughan, ON
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Runner
Shoeless Joes Sports Bar and Grill
Vaughan, ON
06.2018 - 08.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
High School Diploma -
St. Andrews College
Aurora, ONSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Point of sale operation
- Beverage Preparation
- Time Management
Languages
English
Certification
- Forklift Certification
- ServSafe Food Handler's Certification
- SmartServe
- WHMIS - UofT
Timeline
Server
Shoeless Joes Sports Bar and Grill
10.2023 - Current
Food Runner
Shoeless Joes Sports Bar and Grill
06.2018 - 08.2022
High School Diploma -
St. Andrews College