Ryan Patton
Toronto
Summary
Proven sales and marketing professional with a track record of exceeding quotas and enhancing customer satisfaction at Humberview GM. Skilled in relationship building and competitor research, I consistently develop tailored solutions to meet diverse client needs. Achieved top performer status through strategic sales plans and effective customer service, contributing to significant business growth.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
Humberview GM
05.2023 - Current
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
BDC Specialist
Humberview GM
03.2019 - 05.2023
- Enhanced dealership reputation through effective management of online reviews and social media presence.
- Implemented CRM system improvements that streamlined internal processes and improved data accuracy.
- Managed incoming leads efficiently, resulting in increased response times and higher lead-to-sale conversion rates.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Advised customers on vehicle features and financing options, guiding them towards informed purchasing decisions.
- Conducted market research to stay updated on industry trends and competitor offerings, informing strategic planning efforts within the dealership.
Marketing Intern
Chemical Guys
01.2018 - 03.2019
- Conducted market research to identify target audiences and optimize marketing efforts.
- Contributed to the creation of compelling content for company blog, newsletter, and website.
- Assisted in the planning and execution of successful product launch events.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Tracked campaign performance metrics to identify areas for improvement and adjust strategies.
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
Hockey Camp Leader
CCM Hockey Showcase
03.2017 - 03.2018
- Led groups of children safely through variety of camp activities.
- Tracked facilities and equipment safety and cleanliness and took corrective action to resolve emerging issues.
- Supervised staff members, providing ongoing support and professional development opportunities for growth within the organization.
- Maintained clean facilities by overseeing regular maintenance checks and addressing any issues promptly as they arose.
- Created interesting and educational lesson plans and implemented activities while engaging with children.
- Trained and mentored new camp counselors in operations practices and camper-focused activities.
- Coordinated transportation logistics for field trips, ensuring the safe arrival of all participants at off-site locations.
Education
BBA - Business Administration
Humber College
Toronto, None04-2026
High School Diploma -
Emily Carr
Woodbridge, ON05-2020
Skills
- Product and service knowledge
- Customer relations
- Complex Problem-solving
- Time management
- Customer service
- Sales development
- Sales consultation
- Closing techniques
- Process improvement
- Sales forecasting
- Customer needs assessment
- Account servicing
- Competitor research
- Relationship building
- Product and service sales
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Certification
- Google Ads Certification - Google Skillshop.
- Salesforce Certified Administrator - Salesforce.
- Microsoft Certified, Dynamics 365 Sales Functional Consultant Associate - Microsoft.
Interests
- I enjoy helping others and giving back to the community
- Auto Repair/Restoration
- Gym Workouts
- Team Sports
- I have a passion for photography and editing photos
- Playing Sports
- Hiking
- Surfing
- Kayaking
Timeline
Sales Representative
Humberview GM
05.2023 - Current
BDC Specialist
Humberview GM
03.2019 - 05.2023
Marketing Intern
Chemical Guys
01.2018 - 03.2019
Hockey Camp Leader
CCM Hockey Showcase
03.2017 - 03.2018
BBA - Business Administration
Humber College
High School Diploma -
Emily Carr
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