Ryan Padilla
San Jacinto
Summary
Results-driven professional with expertise in customer experience, problem-solving, and account management. Proven track record of enhancing client satisfaction and training associates to deliver exceptional service.
Overview
11
11
years of professional experience
Work History
Associate
Walmart
San Jacinto, CA
02.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Trained and mentored new associates on operational procedures and customer service standards.
- Streamlined inventory management processes to enhance product availability and reduce stockouts.
Assistant Store Manager
GameStop
San Jacinto, CA
02.2022 - 11.2023
- Led store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on product knowledge and customer service standards.
- Managed inventory levels, conducting regular audits to optimize stock availability.
- Developed promotional displays to enhance customer engagement and drive sales.
- Coordinated staff schedules to align with peak business hours, improving operational efficiency.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Account Manager
Advantage Imaging Supply
San Juan Capistrano, CA
09.2018 - 09.2019
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Managed account portfolios, ensuring timely delivery of imaging supplies and services.
- Collaborated with sales team to identify opportunities for upselling and cross-selling products.
- Conducted regular account reviews to assess client needs and recommend tailored solutions.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Field Technician
Servpro
Fountain Valley, CA
02.2016 - 08.2018
- Conducted damage assessments and developed restoration plans for residential and commercial properties.
- Operated specialized equipment for water extraction, drying, and mold remediation processes.
- Collaborated with insurance adjusters to document findings and streamline claims process.
- Trained and mentored junior technicians in best practices for safety and efficiency on job sites.
Sales Associate
Hot Topic
Upland, CA
09.2015 - 01.2016
- Assisted customers with product selection and provided personalized recommendations.
- Organized merchandise displays to enhance customer engagement and optimize shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient check-out procedures.
- Maintained store cleanliness and organization, supporting a welcoming environment for customers.
Night Shift Worker
Vons Grocery Store
Ontario, CA
01.2015 - 08.2015
- Assisted in stocking shelves and organizing merchandise for optimal customer accessibility.
- Maintained cleanliness and safety standards throughout store premises during night operations.
- Operated cash registers accurately, ensuring efficient customer transactions and service.
- Collaborated with team members to complete nightly inventory counts and report discrepancies.
Education
High School Diploma -
Excel of Mission Viejo
Mission ViejoSkills
- Problem-solving
- Customer experience
- Customer service and engagement
- Field operations
- Workplace safety
- Professional communication
- Data collection
- Equipment installation
- Teamwork and collaboration
- Account management
- Client relations
Timeline
Associate
Walmart
02.2024 - Current
Assistant Store Manager
GameStop
02.2022 - 11.2023
Account Manager
Advantage Imaging Supply
09.2018 - 09.2019
Field Technician
Servpro
02.2016 - 08.2018
Sales Associate
Hot Topic
09.2015 - 01.2016
Night Shift Worker
Vons Grocery Store
01.2015 - 08.2015
High School Diploma -
Excel of Mission Viejo