Ryan Ohlfs
Redwood City
Summary
Results-driven professional with a strong background in leadership and customer service. Skilled in performance improvement and training development, contributing to mission success and enhanced team readiness in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Corporal (E4) Infantry Fire Team Leader
USMC
06.2021 - Current
- Was Team Leader of 5 guys on a deployment to Japan/Korea from Nov. 2024 - Nov. 2025
- Led fire team in tactical operations, ensuring mission success through effective communication and coordination.
- Trained and mentored junior Marines on weapon systems and operational procedures to enhance team performance.
- Conducted reconnaissance missions, gathering critical intelligence to inform command decisions and operational planning.
- Developed and implemented training programs for team members, improving readiness and operational effectiveness.
- Analyzed mission data to assess performance outcomes, identifying areas for process improvement within the unit.
- Oversaw logistical support for fire team operations, ensuring optimal resource allocation and equipment readiness at all times.
- Led fire team during infantry dismounted battle drills and situational training exercises.
Server/Busser
True Food Kitchen
03.2022 - 09.2022
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu offerings, service protocols, and best practices.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Resolved guest concerns promptly, ensuring positive dining experiences and repeat visits.
- Streamlined communication between front-of-house and back-of-house teams to improve service flow.
- Mentored junior staff in upselling techniques to boost overall sales performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Level 5 Associate
In-N-Out Burger
04.2019 - 01.2022
- Supervised daily operations to ensure team efficiency and high service standards.
- Trained new associates on company policies, procedures, and customer service excellence.
- Implemented process improvements to enhance workflow and reduce wait times for customers.
- Conducted quality checks on food preparation and presentation to maintain brand consistency.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Increased customer satisfaction with responsive support and thorough troubleshooting of reported issues.
Sales Associate
Hollister.Co
08.2018 - 01.2019
- Developed customer relationships to enhance shopping experience and drive repeat business.
- Executed visual merchandising strategies to optimize product presentation and increase sales.
- Assisted in training new staff on operational procedures and customer service excellence.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
- Implemented promotional displays that increased foot traffic and boosted seasonal sales performance.
- Resolved customer inquiries and complaints effectively, fostering a positive brand image.
Education
Associate of Science - Business Administration
College of San Mateo
San Mateo, CA05-2026
Skills
- First aid application
- Combat lifesaver
- Defensive strategy
- Field training
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Quality control
- Performance improvement
Certification
- Food handlers
- Responsible beverage service
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Server/Busser
True Food Kitchen
03.2022 - 09.2022
Corporal (E4) Infantry Fire Team Leader
USMC
06.2021 - Current
Level 5 Associate
In-N-Out Burger
04.2019 - 01.2022
Sales Associate
Hollister.Co
08.2018 - 01.2019
Associate of Science - Business Administration
College of San Mateo