- Volunteering with under privileged youth, teaching them to ride and care for horses
- Coaching and playing hockey
- Team Roping and Calf Roping
- Ranching
- Hunting
- Reading
- Football
Ryan O'Connor
Calgary,Alberta
Summary
Dynamic Executive General Manager with a proven track record at Moxie's Grill & Bar, driving business growth through innovative operations management and exceptional leadership. Expert in performance management and cost analysis, successfully implementing employee recognition programs that enhanced productivity and morale, while mentoring staff members and management to deliver outstanding customer relations.
Overview
14
14
years of professional experience
Work History
General Manager of Operations
Starbelly Open Kitchen
Calgary, AB
07.2025 - Current
- Streamlined operational processes to enhance kitchen efficiency and FOH structure.
- Implemented staff training programs to improve service quality and team performance. Made all new standard operating practices including but not limited to training manuals, disciplinary documents, orientation guides, safety committee documents, allergy guides, and menu syllabus.
- Developed and enforced standard operating procedures for food safety compliance.
- Oversaw inventory management, ensuring optimal stock level, minimizing waste, and fixing food costs
- Analyzed customer feedback to identify areas for improvement in with both service standards and menu execution.
- Monitored financial performance, identifying cost-saving opportunities across operations.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Executive General Manager
Moxie's Grill & Bar
Calgary, AB
12.2015 - 12.2020
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale. Including GCA tracking spreadsheet for the entire company and sales contests.
- Ran weekly management meetings with entire FOH and BOH management team. Created templates that were implicated company wide where the 4 weeks in a period would each have a focus on a certain part of the business. Ensured all managers came prepared with the talking points on their side of the business.
- Created Management profiles for the company as well as made outline for what those different positions would be overseeing.
- Handled complex project management concerns productively and with little oversight. Including overseeing a region of 8 stores stretching across western Canada, was the lead contact on two store renovations as well as ran weekly GM and Chef meetings.
- Created and motivated a positive environment to inspire employees and make customers feel welcome.
- Implemented innovative revenue-generating strategies, contributing to the company's financial success. Including lunch drop initiatives, heading all F&B shows, started many community involvement initiatives.
- Directed financial management activities and weekly inventory, ensuring accurate budgeting and forecasting for informed decision-making processes not only within my own store but also throughout my region.
- Lead GM when testing technology implementation projects that streamlined workflows and improved overall efficiency. Was in charge of giving feedback to the President, VP and directors on the new initiatives.
- Recruited, mentored and coached staff of over 60 associates in my store on delivering customer-focused performance. As well as mentored another 25 junior and General Managers and the same for BOH management.
- Trained all new GM's that came through Alberta as well as some that were brought in from more remote stores such as Newfoundland.
- Part of the team that opened Moxie's Newfoundland
- Maximized profits through effective cost control, staff scheduling, inventory management and ordering.
- Promoted 5 junior managers to GM's throughout my time, 2 of which have gone on to become Executive General Managers.
- Was one of 8 people on "Team Bluefin" initiative to start a test kitchen within Moxie's. Worked closely with President, Executive Chef, Executive Regional Chef, VP, Director on coming up with solutions to lower cost and increase profit and productivity while delivering better guest experience then we were prior to test kitchen. Was in charge of running the store and getting it off it's feet. A fast team and could make changes on the fly. Was in charge of everything FOH from uniforms to budgets and was authorized to make changes as I saw fit
- Participated in company planning meetings with the ownership and all senior management within Moxie's.
Sales Consultant Representative
Cochrane Dodge
Cochrane, AB
06.2015 - 01.2016
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
- Boosted company reputation through exceptional customer service, resulting in increased repeat business.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences all while building my own customer base.
- Negotiated prices, terms of sales and service agreements.
- Had to hit a minimum sales target of 10 vehicles a month
- Maintained current knowledge of evolving changes in marketplace as well as knowledge of the product I was promoting.
General Manager
The King's Head Pub
Calgary, AB
05.2012 - 05.2015
- Developed and implemented strategies to increase sales and profitability.
- Managed a team of over 40 staff members including, Supervisors, Bartenders, Servers, Bussers, Kitchen Manager, Kitchen Staff, and Doorman
- Monitored financial performance of a pub doing around $250 000 in sales a month, Controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures.
- Hired and oversaw training of all new staff members.
- Came up with creative promotions and specials to market the pub and made sure they were executed to a high level.
- Created a menu that would work in the pub as well as worked out food costs for said menu and presented it to ownership for their approval, worked to make any changes they saw fit.
- Managed and paid all bands as well as made a band schedule that included live music 4 days a week.
- Ran monthly staff meetings as well as weekly manager meetings
Education
High School Diploma -
Bishop O'Byrne
Calgary, AB06-2004
Skills
- Operations management
- Organizational development
- Leadership and team building
- Performance management
- Verbal and written communication
- Promotional planning
- Time management
- Efficient multi-tasker
- Problem resolution
- Customer relations
- Staff training and development
- Cost analysis and savings
Interests
Timeline
General Manager of Operations
Starbelly Open Kitchen
07.2025 - Current
Executive General Manager
Moxie's Grill & Bar
12.2015 - 12.2020
Sales Consultant Representative
Cochrane Dodge
06.2015 - 01.2016
General Manager
The King's Head Pub
05.2012 - 05.2015
High School Diploma -
Bishop O'Byrne