Ryan Nguyen
Vancouver
Summary
Dynamic Front of House Manager at Pho Central, adept at enhancing guest relations and swiftly resolving conflicts. Excelled in maintaining high cleanliness standards and fostering a positive dining atmosphere. Demonstrated strong leadership in task delegation, ensuring exceptional customer service delivery and compliance with health regulations.
Experienced with community engagement, policy development, and strategic planning. Utilizes effective communication and stakeholder management to drive initiatives. Strong understanding of governance structures and community needs.
Overview
4
4
years of professional experience
Work History
Youth Council Member
Sunset Community Centre
02.2024 - 10.2024
- Served as a positive role model to staff, constituents, and fellow council members by demonstrating integrity, professionalism, and commitment to public service.
- Collaborated with fellow council members to pass key legislation benefiting local communities.
- Improved community relations by engaging with constituents and addressing their concerns effectively.
- Supported educational programs, contributing to improved school performance and student outcomes.
Front of House Manager
Pho Central, Family Run Business
06.2020 - 03.2024
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
Education
High School Diploma -
John Oliver Secondary School
Vancouver, BC06-2025
Skills
- Guest relations
- Conflict resolution
- Task delegation
- Quality control
- Customer service delivery
- Team leadership
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Interests
- High-Intensity Interval Training
- I enjoy cooking for friends and family gatherings
- Knitting
Timeline
Youth Council Member
Sunset Community Centre
02.2024 - 10.2024
Front of House Manager
Pho Central, Family Run Business
06.2020 - 03.2024
High School Diploma -
John Oliver Secondary School
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