Ryan morrison
Lethbridge,Canada
Summary
Automotive professional with significant expertise, known for high standards and results-driven approach. Proficient in diagnosing customer vehicle issues and coordinating repair services to ensure optimal performance. Experienced with automotive maintenance and customer service, delivering effective communication and problem-solving solutions to enhance customer satisfaction. Knowledge of coordinating repair schedules and managing customer expectations to ensure efficient service operations. Automotive professional with strong background in vehicle maintenance and repair, adept at diagnosing issues and implementing effective solutions. Skilled in using advanced diagnostic tools and committed to ensuring top-notch service quality. Known for collaboration and adaptability in fast-paced environments, delivering reliable results that exceed expectations.
Overview
19
19
years of professional experience
Work History
Break Press Operator
Southland Trailer
10.2023 - Current
- Interpreted blueprints to follow correct sequence of bends and identify proper tools to produce quality parts.
- Followed safety procedures, donning protective gear for face and body and disabled machines in emergency situations.
- Programmed CNC brake press back gage for custom profiles.
- Communicated effectively with supervisors and coworkers regarding job status, potential issues, or concerns related to production goals.
Parts Advisor
Gregs Repair
07.2022 - 08.2023
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
Automotive Service Advisor
McFadden Honda
02.2019 - 01.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
Automotive Sales Professional
Mcfadden Honda
02.2016 - 01.2019
- Served as a liaison between customers and service departments, ensuring seamless post-sale experiences.
- Conducted thorough market research to stay informed on industry trends and competitor offerings.
- Provided comprehensive after-sales support, addressing any concerns or questions from clients promptly.
- Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
Automotive Service Technician
McDonald Nissan
02.2014 - 01.2016
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Automotive Service Technician
Tolley Tire
04.2010 - 02.2013
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Located and removed defective parts for skilled adjustment, repair or replacement.
Automotive Service Technician
OK Tire
05.2005 - 03.2008
- Changed, rotated, and balanced tires on different types of vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Education
4TH PERIOD AUTO SERVICE TECHNICIAN -
LETHBRIDGE COLLEGE
Lethbridge, AB03.2014
3RD PERIOD AUTO SERVICE TECHNICIAN -
LETHBRIDGE COLLEGE
Lethbridge, AB03.2013
2ND PERIOD AUTO SERVICE TECHNICIAN -
S.A.I.T
Calgary, AB03.2007
1ST PERIOD AUTO SERVICE TECHNICIAN -
S.A.I.T.
Calgary, AB03.2006
MOTIVE ACTION TRAINING FOUNDATION -
04.2005
Skills
- Machine Operation
- Metal Fabrication
- Safety Procedures
- Standard Operating Procedures
- Customer Relations
- Building Relationships
- Complaint Handling
- Technical knowledge
- Vehicle maintenance and repair
- Installations and repairs
- Performance Tuning
- Automotive Maintenance
Timeline
Break Press Operator
Southland Trailer
10.2023 - Current
Parts Advisor
Gregs Repair
07.2022 - 08.2023
Automotive Service Advisor
McFadden Honda
02.2019 - 01.2021
Automotive Sales Professional
Mcfadden Honda
02.2016 - 01.2019
Automotive Service Technician
McDonald Nissan
02.2014 - 01.2016
Automotive Service Technician
Tolley Tire
04.2010 - 02.2013
Automotive Service Technician
OK Tire
05.2005 - 03.2008
3RD PERIOD AUTO SERVICE TECHNICIAN -
LETHBRIDGE COLLEGE
MOTIVE ACTION TRAINING FOUNDATION -
4TH PERIOD AUTO SERVICE TECHNICIAN -
LETHBRIDGE COLLEGE
2ND PERIOD AUTO SERVICE TECHNICIAN -
S.A.I.T
1ST PERIOD AUTO SERVICE TECHNICIAN -
S.A.I.T.
Similar Profiles
Jamie ThengsJamie Thengs
Truck Driver at Southland Trailer CorporationTruck Driver at Southland Trailer Corporation
Adam KlosterAdam Kloster
Journeyman Welder at Southland Trailer Corp.Journeyman Welder at Southland Trailer Corp.
Julie MillsJulie Mills
Apprentice Parts Technician at Southland Trailers (parts)Apprentice Parts Technician at Southland Trailers (parts)