Ryan Moroni
Sacramento
Summary
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
5
5
years of professional experience
Work History
Service Advisor/Performance Specialist
Camping World Of Roseville
07.2023 - 10.2024
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval; entering RO into service database system.
- Actively work with warranty and or insurance claims; while thoroughly documenting all necessary work via photos and adjusting accordingly if supplement is needed.
- Provide a complete and accurate written cost estimate for labor and parts.
- Upsell Performance work and potential upgrades for customers that are being serviced.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Service Advisor/Performance Specialist
Camping World Of Rocklin
05.2020 - 07.2023
- Greets customers in a timely, friendly manner.
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Soliciting assigned accounts/vendors by phone.
- Submit and overlook Extended Warranty/Insurance claims and collect payment upon completion.
- Conduct Transactions w/ systems; walk customer through order and provide summary.
- Working closely with certified technicians in the shop area on the diagnosis the customer's vehicle with any failures and needed repairs.
- Answering any customer questions on repairs and problem solving if needed.
Parts Specialist
Camping World Of Rocklin
11.2019 - 04.2020
- Notify all management and proper personnel of out of stock or back order parts, and shop materials, and shop tools.
- Take inventory of all parts in stock.
- Maintain a good relationship with all vendors we have contracts with.
- Answer phone calls an internet requests and provide part and pricing information.
- Stock and pull parts needed by customers, and service personnel. Notify them of parts that are back orders, in stock, and when parts have arrived.
- Assist in all other areas of the parts department as needed.
Education
High School Diploma -
Elk Grove High School
06.2005
Skills
- Collaborative Team Player
- Data Management Proficiency
- Cultivating Customer Trust
- Prioritization Skills
- Meticulous and Productive
- Composed Under Pressure
- Building Customer Rapport
- Analytical Thinking
Timeline
Service Advisor/Performance Specialist
Camping World Of Roseville
07.2023 - 10.2024
Service Advisor/Performance Specialist
Camping World Of Rocklin
05.2020 - 07.2023
Parts Specialist
Camping World Of Rocklin
11.2019 - 04.2020
High School Diploma -
Elk Grove High School
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