Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Account Merchandiser
PepsiCo Beverages Canada
Saskatoon, SK
04.2021 - Current
Strategically organized product displays to boost visibility and engage customers.
Worked alongside the sales team to ensure optimal inventory management at retail sites.
Fostered collaborative relationships with store managers for effective support initiatives.
Promptly resolved customer complaints, enhancing satisfaction and loyalty.
Front of the House Manager (Currently Part – Time)
Boston Pizza - Nelson Road
Saskatoon, Canada
12.2011 - Current
Managed daily operations for a high-volume restaurant environment.
Supervised kitchen and dining staff to ensure efficient workflow.
Implemented health and safety protocols to maintain compliance standards.
Handled customer inquiries and resolved service issues promptly.
Performs a weekly inventory count.
Environmental Services Worker / Site Screener
Saskatchewan Health Authority
Saskatoon, Canada
09.2020 - 12.2021
Supplemental Pandemic Workforce Team.
Maintained cleanliness and sanitation in assigned areas throughout the facilities.
Assisted with waste management and recycling efforts for sustainable practices.
Ensured compliance with health regulations in all cleaning activities consistently.
Sales and Service Team Member
Kal Tire
Saskatoon, Canada
04.2015 - 08.2019
Assisted customers with tire selection and installation services.
Answered phone calls from customers inquiring about services or products offered by the store.
Managed returns, refunds, exchanges, and other customer inquiries.
Performed cashier duties such as accepting payments, issuing receipts, and providing change when necessary.
Reconciled daily cash register totals with total sales at the end of the shift.
Created reports detailing daily transactions for review by management staff.
Area Operations Manager
Teriyaki Boy Group Incorporated
Makati, Philippines
09.2005 - 11.2011
Visited regional locations to verify full functionality and operational effectiveness.
Collaborated with marketing teams on promotions to increase customer engagement.
Analyzed financial data such as sales reports to determine areas for improvement and cost savings initiatives.
Identified opportunities for process improvement through analysis of existing systems and procedures.
Assistant Store Manager
Greenwich Pizza Corporation
Mandaluyong City, Philippines
07.2003 - 08.2005
Executed daily operations for the store, focusing on customer service excellence and inventory control.
Evaluated sales activities to guarantee satisfactory service and quality products.
Analyzed monthly sales and performance reports to guide strategic decision-making.
Supervised cash handling procedures, reconciling discrepancies as needed.
Resolved customer complaints by listening attentively, recording details, and suggesting appropriate solutions.
Education
Bachelor of Science - Entrepreneurial Management
Polytechnic University of the Philippines
Manila, NCR, Philippines
01.2001
Skills
Customer-centric approach
Data reporting and analysis
Supervisory leadership
Outcome-driven mindset
Proficient in technology
Stock control management
Finance documentation and processing
Financial oversight
Certification
2021 Training for Responsible Alcohol Sales and Service, Serve It Right Saskatchewan, Saskatoon, SK, Canada