Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Details - Highest Education
Timeline
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Ryan Mercer

Summary

Hello, I would like to take the time to thank you for this opportunity, given the chance I will show I am a reliable, dedicated employee who puts in the time and effort with others or on my own in a timely and orderly manner. If you have any questions feel free to call or email me

Overview

7
7
years of professional experience
1
1
Certification

Work History

CIC/CAC agent

LifeWorks/ Tellus health
10.2022 - 04.2024
  • In this role, I have had many different tasks including but not limited to, reporting injuries and absences, working with Worker's Compensation cases, and helping employees get the help they need finding resources in they're area or even virtual appointments
  • I have also had the opportunity of being on the outbound team To collect information on how we can improve the services we provide.

Call Centre Agent

S&P Data
09.2021 - 09.2022
  • At this job I assisted customers with making payments, reviewed payment and billing information, reviewed programming and packaging in strong detail, helped schedule technician appointments and troubleshoot any technical issues the customer was having, I also assisted other agents in helping them complete task and find information.

Gas Station Attendant

Circle K
06.2021 - 09.2021
  • At this job I do daily cleaning of full store, filling and exchanging of propane tanks, restock of merchandise, cashiering, DRL bus packages (shipping, receiving, and storage), among other duties.

Gas Station Attendant

Bartlett's Irving
09.2020 - 06.2021
  • At this job I attended to customs both inside at the cash register and outside as a full serve gas attendant, weighed and filled propane tanks, restocked merchandise, among other duties.

Cashier

Dollarama
11.2019 - 02.2020
  • At this job I primarily worked on the cash register, restocked The merchandise and helped clean up and organize the store after hours.

Worker

The Bay Roberts Cultural Foundation
07.2018 - 08.2019
  • At this job I set up and dismantled stages, tables and chairs for shows
  • Took tickets and money before major events, served food and beverages, sang and played guitar, booked tickets for shows and acted in historical reenactments.

Fish Plant Worker

Barry Group
07.2017 - 08.2017
  • At this job I would stack pallets of frozen crab, assist offloading boats and trucks, refill containers with ice and help clean up afterwards.

Education

Secondary School -

Ascension collegiate
Bay Roberts, NL
07.2019

Skills

  • Cash Handling
  • Cashiering
  • Martial arts training (Kempo, jujitsu, kick boxing, MMA)
  • Merchandising
  • Customer service
  • Microsoft Excel
  • Computer skills
  • Positive Attitude
  • Customer service and care
  • Problem-Solving
  • Relationship Building

Certification

Transportation of Dangerous Goods, 01/01/21, 01/01/24, This training includes classification, shipping names, Houston schedules one, two, and three, documentation, dangerous good safety marks, means of containment, safe handling and transportation practices of propane, Proper use of propane dispensing equipment, emergency measures, and accidental release reporting.

Languages

English
Fluent

Personal Details - Highest Education

Secondary School

Timeline

CIC/CAC agent

LifeWorks/ Tellus health
10.2022 - 04.2024

Call Centre Agent

S&P Data
09.2021 - 09.2022

Gas Station Attendant

Circle K
06.2021 - 09.2021

Gas Station Attendant

Bartlett's Irving
09.2020 - 06.2021

Cashier

Dollarama
11.2019 - 02.2020

Worker

The Bay Roberts Cultural Foundation
07.2018 - 08.2019

Fish Plant Worker

Barry Group
07.2017 - 08.2017

Secondary School -

Ascension collegiate

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Ryan Mercer