Ryan M. Davis
Vista
Summary
Resourceful and detail-oriented Operations & Fulfillment Coordinator with 5 years of experience in warehouse logistics, e-commerce execution, and cross-functional coordination. Proven ability to lead teams, streamline order fulfillment processes, and manage high-volume sales events under tight deadlines. Skilled in bridging communication between production, customer service, and wholesale accounts to ensure smooth operations and timely product delivery. Known for problem-solving under pressure, maintaining accuracy at scale, and driving continuous process improvements in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Account Manager
Redback Boots USA
San Diego
05.2024 - Current
- Results-oriented Account Manager with a solid background in managing client relationships and optimizing warehouse and shipping operations.
- Led the coordination of over 500 shipments per month, reducing delivery time while maintaining a high accuracy rate.
- Adept at building strong client relationships, ensuring repeat business, and consistently meeting or exceeding performance targets.
- Spearheaded the addition of 50+ new products to client lines, driving product diversity and expanding revenue opportunities.
- Attended 50+ client expo shows to strengthen relationships, showcase new products, and identify emerging market trends.
Operations & Fulfillment Coordinator
Redback Boots USA
San Diego
01.2022 - Current
- Plan and execute high-volume e-commerce sales campaigns, including a Memorial Day sale that generated 750+ customer orders in a single weekend.
- Lead a team of 5 warehouse associates to ensure accurate and efficient picking, packing, and shipping, consistently meeting tight deadlines.
- Oversee logistics coordination, including generating shipping labels, invoicing, and resolving discrepancies with customer service to ensure smooth order flow.
- Successfully coordinated fulfillment of 1,200+ Black Friday orders during a company-wide office and warehouse relocation, ensuring all inventory was transferred, orders were packed and shipped within days, and customer satisfaction was maintained under intense operational pressure.
- Support continuous improvement initiatives to optimize warehouse operations, enhance customer experience, and maintain service quality under pressure.
Lead Sales Representative
Redback Boots USA
San Diego
01.2021 - 01.2022
- Led a team of 5 sales representatives, providing coaching, training, and performance feedback to drive individual and team sales performance.
- Developed and maintained strong client relationships.
- Analyzed customer needs and tailored solutions to meet those needs.
Warehouse Associate/Returns & Warranties Manager
Redback Boots USA
San Diego
01.2018 - 01.2021
- Led the turnaround of the Returns Department, transforming processes for efficiency and accuracy.
- Identified and resolved key operational bottlenecks, improving return processing times and reducing errors.
- Implemented new workflows and technology solutions, enhancing tracking and customer satisfaction.
- Efficiently picked, packed, and processed orders for footwear, apparel, and accessories with high accuracy and speed.
- Conducted regular inventory checks and assisted with stock replenishment and cycle counts.
- Supported inbound and outbound logistics, including unloading deliveries and preparing shipments.
Education
High School Diploma -
Waldwick High School
06.2011
Skills
- Client relationship management
- Shipment coordination
- Logistics management
- Inventory management
- E-commerce sales
- Sales performance analysis
Timeline
Account Manager
Redback Boots USA
05.2024 - Current
Operations & Fulfillment Coordinator
Redback Boots USA
01.2022 - Current
Lead Sales Representative
Redback Boots USA
01.2021 - 01.2022
Warehouse Associate/Returns & Warranties Manager
Redback Boots USA
01.2018 - 01.2021
High School Diploma -
Waldwick High School
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