Ryan McLay
Sturgeon County,AB
Summary
Dynamic leader with proven expertise in strategic planning and effective team leadership, honed across roles at Ikea Canada and beyond. Excelled in enhancing operational efficiency and customer satisfaction, achieving significant process improvements. Skilled in project management and staff development, driving performance and optimizing sales with a focus on achievements and impactful results.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Keeper (Department Manager)
Ikea Canada
06.2023 - Current
- Led team projects to align business strategies with operational goals.
- Strengthened team collaboration by implementing effective communication practices.
- Enhanced department efficiency with streamlined workflows and process improvements.
- Coordinated across departments for successful project execution and timely delivery.
- Improved customer satisfaction by optimizing service delivery processes.
- Managed budget allocations to ensure cost-effective resource utilization.
- Achieved operational excellence, refining processes and reducing waste.
Assistant Marketing Manager
TJX Canada
08.2020 - 06.2023
- Coordinated seasonal markdowns and clearance events to sell through slow-moving inventory efficiently while preserving profit margins.
- Trained and mentored junior staff members, fostering professional growth and increased productivity.
- Implemented loss prevention strategies to minimize shrinkage rates and protect company assets.
- Addressed any customer inquiries or concerns promptly, ensuring a seamless shopping experience.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Clinic Manager (6mo Contract)
FYI Doctors
12.2018 - 06.2019
- Enhanced clinic operations by implementing efficient scheduling systems.
- Streamlined patient intake procedures for improved service delivery.
- Improved staff productivity with targeted training programs.
- Coordinated with healthcare providers to ensure seamless patient care.
- Managed clinic resources to optimize daily operations and reduce costs.
- Increased clinic efficiency, managing multiple administrative tasks effectively.
- Oversaw staff recruitment to build a competent and dedicated team.
- Enhanced team performance by providing regular training and professional development opportunities.
General Manager of Operations
Raven Meadows Golf Resort
04.2014 - 08.2018
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements (hotel, restaurant, proshop)
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- managed inventory and purchasing for the proshop
Education
Diploma - Business Administration And Management
Skills
- Strategic planning
- Effective Team Leadership
- Project management
- Performance evaluation
- Vendor Relationship Management
- Customer relationship management (CRM)
- Staff training and development
- Shift scheduling
- Sales Performance Optimization
Accomplishments
- Implemented new inventory management system at IKEA.
- Achieved 120% of IKEA sales target 2024.
- Reduce IKEA department staff turnover by25%
- Maintained 98% in stock position while optimizing inventory levels.
- TJX: Increase store sales by 22% year over year through strategic merchandising.
- TJX: Implemented new customer service protocols increasing satisfaction rates by 25%
Languages
English
Native or Bilingual
Certification
- Basic Life Support Certification (BLS)
- Loss Prevention Certificate
Timeline
Store Keeper (Department Manager) - Ikea Canada
06.2023 - Current
Assistant Marketing Manager - TJX Canada
08.2020 - 06.2023
Clinic Manager (6mo Contract) - FYI Doctors
12.2018 - 06.2019
General Manager of Operations - Raven Meadows Golf Resort
04.2014 - 08.2018
Northern Alberta Institute of Technology - Diploma, Business Administration And Management
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