Ryan Mckellar
Oshawa,ON
Summary
Highly skilled Information Technology Analyst with substantial background in IT system analysis and design, software testing and problem-solving. Strengths include ability to manage multiple projects simultaneously, strong analytical skills and excellent teamwork capabilities. Significant contributions made to previous workplaces by optimizing systems performance, reducing downtime and enhancing overall operational efficiency.
Overview
25
25
years of professional experience
Work History
Information Technology Analyst
IBM, Bell, TELUS
Toronto, Ontario
04.1998 - 06.2023
- Provided technical guidance to ensure the successful completion of projects.
- Performed troubleshooting on hardware and software issues in a timely manner.
- Monitored system performance metrics to identify potential issues or areas of improvement.
- Maintained inventory records of all IT assets including software licenses.
- Assisted users with resolving technical problems related to applications or hardware devices.
- Tracked project progress using issue tracking tools such as JIRA or Bugzilla.
- Collaborated with other departments to ensure quality control standards are met.
- Participated in meetings with stakeholders to discuss project goals and objectives.
- Researched new technologies that could improve existing systems.
- Generated reports on system performance data for senior management review.
- Reviewed technology update proposals and status reports to address company challenges and issues.
- Adapted new technology and methods, enhancing program effectiveness.
- Lent technical expertise and recommendations to assess data analytics and bolster information management.
- Collaborated with infrastructure personnel and departmental managers to identify, develop and implement cost-saving technologies.
- Negotiated terms with vendors to ensure competitive prices while maintaining quality standards.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Identified potential risks associated with implementing changes and developed mitigation strategies.
Skills
- IT risk management
- IT service management
- Design strategy
- System performance
- Gather project requirements
- Troubleshooting and diagnostics
- Virtualization
- Data Management
- IT project management
- Data Analysis
- Problem-solving abilities
- Change Management
Timeline
Information Technology Analyst
IBM, Bell, TELUS
04.1998 - 06.2023