Ryan McKay
Guelph,ON
Summary
Hardworking and reliable member of court staff, documentation coordinator, and quality assurance specialist with a strong ability in data management and computer systems. Detail-oriented professional versed in inventory control and scheduling processes. Highly organized, proactive and punctual with strong people skills and a team-oriented mentality.
Overview
13
13
years of professional experience
Work History
Court and Client Representative
Ministry of the Attorney General
Guelph, ON
05.2022 - Current
- Prepare and maintain both physical courtrooms and virtual hearing rooms for proceedings e.g., ensure court decorum; set-up open/close court; facilitate communication between parties; speak publicly during court proceedings, support case flow; handle, mark and record all court-related documents; maintain logs and court exhibits.
- Operate specialized courtroom technology to support in-person, virtual and hybrid court proceedings, court audio and video recording equipment, electronic display evidence equipment, ensuring equipment is in working order at all times and is tested prior to court, during court and after each recess.
- Ensure all proceedings are recorded and annotated in accordance with legislative requirements, ministry guidelines and standards.
- Support the modernization of courts by participating in pilot projects and actively engaging in improvements to the delivery of court services.
- Carry file cases from intake, bail hearing, all court appearances, to final disposition.
- Ability to prioritize workload, multi-task in a fast-paced environment, meet deadlines and adapt to changing priorities.
- Ability to operate and troubleshoot specialized digital recording equipment to ensure the accurate recording and annotation of court proceedings, and to provide playback of proceedings upon request of the court.
Streaming and Support Analyst
FloSports
Waterloo, ON
01.2022 - 11.2022
- Be the primary resource for answering inbound calls and triage to appropriate resolutions.
- Answer all customer inquiries through chat support and emails.
- Responsible for maintaining a high level of professionalism with customers and establishing a positive rapport.
- Monitoring and reporting issues related to overall stream quality, video quality, and audio quality.
- Work directly with individual hockey teams operations staff to properly troubleshoot issues before and during their broadcast.
- Report and troubleshoot in-game issues in a timely manner with the on-site staff.
- Complete documentation recapping any issues with the nightly broadcast schedule.
Quality Assurance Documentation Coordinator
Spa Dent Inc
Cambridge, ON
05.2021 - 09.2021
- Maintained Quality Assurance (QA) documentation and records.
- Made sure each product met industry regulations and standards.
- Tested products to check each for defects and flaws to identify and correct quality issues.
- Evaluated Spa Dent's SOP's and policies to make recommendations for improvement, leading investigations and the development of documentation related to Deviations/Incident Reports, Customer Complaints, Change Control, Internal Audits, and Site Training Programs.
- Management of Change Control system with timely issuance and circulation.
- Worked with other departments to proactively build quality into the processes, systems, and documentation.
- Created, revised, and coordinated the distribution and retention of documents to support all Quality Systems.
- Trained and led staff on proper QA standards.
Technical Documentation Specialist
Therapure Biopharma Inc
Mississauga, ON
07.2017 - 08.2020
- Responsible for the technical review and approval of completed work orders performed by Facilities/Engineering personnel and contractors.
- Ensured that work order documentation adheres to QA and industry guidelines on reporting requirements.
- Reviewed, recommended, and implemented CMMS manual work order processes and improvements to maintain and enhance validity, accuracy, efficiency, effectiveness, and reporting capability of the system.
- Assembly and data analysis of monthly KPI's pertaining to Facilities/Engineering work orders and Quality Metrics.
- Prepared Change Control and related documentation to support SOP revision, MCCP updates, etc.
- Participated in internal, client and regulatory audits and assisted in addressing any observations.
- Investigated Out-of-Specification incidents and Environmental Monitoring excursions, and supported the Compliance Coordinator to effectively manage the progression of Deviations, Change Controls and CAPAs.
Cable Technician
SC 360
Barrie, ON
03.2017 - 07.2017
- Diagnosed and/or corrected all technical problems relating to Basic and Hi-Speed Internet, Basic and Digital TV, to the satisfaction of the customer and in accordance with company specifications.
- Reconnected/disconnected equipment and/or services as per company standards and procedures.
- Maintained strong customer relations and satisfaction through daily interactions with customers.
- Completed accurate and contemporaneous documentation pertaining to installations and troubleshooting operations.
- Assisted managers in reducing departmental costs through efficiencies and productivity.
Rink Assistant
Town of Orangeville
Orangeville, ON
01.2011 - 01.2014
- General maintenance and janitorial duties of building and public areas.
- Maintenance and preparation of two ice pads including flooding and repairs of ice during winter months.
- Landscaping maintenance, worked outside on gardens and general exterior building maintenance.
- Maintenance, cleaning and preparation for the Humber College, Events Centre and Orangeville Public Library on site.
- Maintenance of leisure and lap pools on site including re-filling hydrochloric acid, water systems, drain-and-fill procedures in both lap and leisure pools for cleaning purposes, etc.
Education
Bachelor of Science - Biological Science
Trent University
Peterborough, ON04.2016
Skills
- Documentation Coordination
- Strong Computer Skills
- Case & Data Management
- Decision-making
- Training & Development
- Effective Communicator
- Reliable & Trustworthy
- Highly Organized
Additional Information
- Willing to relocate: Yes
Timeline
Court and Client Representative
Ministry of the Attorney General
05.2022 - Current
Streaming and Support Analyst
FloSports
01.2022 - 11.2022
Quality Assurance Documentation Coordinator
Spa Dent Inc
05.2021 - 09.2021
Technical Documentation Specialist
Therapure Biopharma Inc
07.2017 - 08.2020
Cable Technician
SC 360
03.2017 - 07.2017
Rink Assistant
Town of Orangeville
01.2011 - 01.2014
Bachelor of Science - Biological Science
Trent University
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