Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ryan McDonald

Calgary,Canada

Overview

7
7
years of professional experience
1
1
Certification

Work History

ASSISTANT MANAGER

PURDY'S CHOCOLATIER
Calgary, Canada
07.2025 - Current
  • Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labour budgets.
  • Improved operational efficiency by creating documents through MS Office tools that would help streamline longer processes.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

TEAM LEAD

PURDY'S CHOCOLATIER
Calgary, Canada
10.2024 - 07.2025
  • Trained and mentored team members on product knowledge and customer service techniques.
  • Analyzed team performance metrics, identifying areas for improvement and implementing action plans.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

GUEST RELATIONS

CALGARY ZOOLOGICAL SOCIETY
Calgary, Canada
04.2019 - 09.2020
  • Operated in a high volume, managing the flow of 1000s of people per day up to 10,000+.
  • Monitored all entry coming in, ensuring that no prohibited items would pass that would affect guest safety or overall experience.
  • Used critical thinking to problem solve when operating in areas that had no levels of management.

Education

BBA - GENERAL MANAGEMENT

Southern Alberta Institute of Technology (SAIT)
Calgary, AB
04.2024

Skills

  • Leadership
  • Problem-solving
  • Decision-making
  • Time management
  • Training & development
  • Scheduling
  • Microsoft Office
  • Recruiting & interviewing
  • Strategic planning
  • Customer relationship management
  • Team performance analysis

Certification

Lean Six Sigma Yellow Belt - Issued 2023

Languages

  • English, Fluent
  • French, Proficient

Timeline

ASSISTANT MANAGER

PURDY'S CHOCOLATIER
07.2025 - Current

TEAM LEAD

PURDY'S CHOCOLATIER
10.2024 - 07.2025

GUEST RELATIONS

CALGARY ZOOLOGICAL SOCIETY
04.2019 - 09.2020

BBA - GENERAL MANAGEMENT

Southern Alberta Institute of Technology (SAIT)
Ryan McDonald