Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RYAN MCCOY

BAKERSFIELD,CA

Summary

* Dynamic Store Manager with extensive experience at Rite Aid, excelling in customer service and inventory management. Proven track record of enhancing sales through innovative merchandising and effective team leadership. Skilled in training and mentoring staff, fostering a positive work environment, and implementing loss prevention strategies to minimize shrinkage.


* Diligent Administrative Assistant/Manager with strong background in supporting managerial operations and enhancing team productivity. Proven ability to streamline office workflows and facilitate effective communication. Demonstrated organizational and problem-solving skills to meet dynamic business needs.


* Experienced with coordinating and managing day-to-day office activities. Utilizes organizational skills and attention to detail to support efficient operations. Strong understanding of team dynamics and collaborative efforts.

Overview

19
19
years of professional experience
1
1
Certification

Work History

STORE MANAGER

RITE AID
02.2016 - 08.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed approximately 15-30 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

ASSISTANT STORE MANAGER

RITE AID
05.2012 - 02.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated approximately 15-30 store employees to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

ASSISTANT TO THE REGIONAL MANAGER

JORGENSEN CO.
01.2007 - 05.2012
  • Maintained comprehensive records of all office activities, ensuring easy access to information when needed.
  • Managed inventory of office supplies, proactively ordering items before depletion to avoid operational disruptions.
  • Collaborated with human resources to onboard new employees quickly, facilitating their integration into the team.
  • Upheld strict confidentiality standards while managing sensitive information pertaining to company operations or personnel matters.
  • Served as first point-of-contact for customers and vendors, providing prompt assistance or directing inquiries to appropriate parties as needed.
  • Improved office efficiency by streamlining administrative processes and implementing time-saving tools.
  • Facilitated a positive work environment by addressing employee concerns professionally and empathetically.
  • Supported regional manager with scheduling, correspondence, and project coordination, enabling them to focus on strategic development.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Assisted in managing approximately 5-10 fire safety technicians on a daily basis.
  • First point of contact between customers, service technicians, and regional manager.

Education

High School Diploma -

WEST HIGH SCHOOL
Bakersfield, CA
06.2003

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Training and mentoring
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Cash management
  • Recruitment and hiring
  • Goals and performance
  • Supply ordering
  • Policies and procedures
  • Employee scheduling
  • Documentation and reporting
  • Team development
  • Operational efficiency
  • Loss prevention procedures
  • Strategic planning
  • Performance reviews
  • Vendor management
  • Security system monitoring
  • Verbal and written communication
  • Operations management
  • Effective leadership
  • Time management
  • Adaptability and flexibility
  • Decision-making
  • Task delegation
  • Policy enforcement
  • Project management
  • Financial reporting
  • Fast learner
  • Attention to detail

Certification

  • Certified Food Safety Manager, National Registry of Food Safety Professionals - May 4th, 2022 - May 4th,2027

Timeline

STORE MANAGER

RITE AID
02.2016 - 08.2025

ASSISTANT STORE MANAGER

RITE AID
05.2012 - 02.2016

ASSISTANT TO THE REGIONAL MANAGER

JORGENSEN CO.
01.2007 - 05.2012

High School Diploma -

WEST HIGH SCHOOL

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