Ryan Marshall
Beaverton,Canada
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor of Residential Services
New Leaf Living & Learning Together Inc.
12.2023 - Current
- Knowledge of developmental disabilities and dual diagnosis.
- Experience implementing individualized behavioral support plans and plans of care.
- Managed monthly budget and financial top-ups for clients, ensuring funds were allocated according to plans.
- Maintained accurate financial records, including tracking and updating ledgers.
- Ensured compliance with ministry standards, regularly monitoring and maintaining quality assurance measures.
- Excellent written and verbal communication skills and basic computer competency.
- Able to take initiative, make decisions, and work independently.
- Demonstrated flexibility and ability to adjust to schedule
- Resolve Critical Issues in time sensitive environment using analytical skills
- Participate in case conferencing with client and other service professionals as needed
Residential Counselor
New Leaf Living & Learning Together Inc.
08.2022 - 09.2023
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with individuals supported through empathetic listening and compassionate communication strategies.
- Quarterly case management duties including incident reports, primary progress reports, charting, learning logs and data tracking
Personal Support Worker
Dundurn Place Care Center
09.2018 - 03.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
Education
Personal Support Worker Program -
Hamilton-Wentworth Catholic District School Board
Hamilton, ON06.2010
High School Diploma -
Sutton District High School
Sutton, ON06.2003
Skills
- Strong interpersonal communication
- Time management and organization
- Problem-solving and decision-making
- Basic computer proficiency (Microsoft Office, Google Suite, etc)
- Ability to adapt to changes in the work environment
- Knowledge of behavioral support techniques
- Financial management (budgeting, ledger management, top-up allocations)
- Quality assurance and compliance with regulatory standards
Certification
- Crisis Prevention Intervention (CPI) Certified, 2025
- Standard First Aid and CPR, 2024
- Smart Serve Certified
Languages
English
Full Professional
Timeline
Supervisor of Residential Services
New Leaf Living & Learning Together Inc.
12.2023 - Current
Residential Counselor
New Leaf Living & Learning Together Inc.
08.2022 - 09.2023
Personal Support Worker
Dundurn Place Care Center
09.2018 - 03.2021
High School Diploma -
Sutton District High School
Personal Support Worker Program -
Hamilton-Wentworth Catholic District School Board
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