Ryan Mackey
Thousand Oaks
Summary
Sales professional prepared to leverage extensive experience in sales management to impact business growth. Proven track record of leading teams to achieve ambitious sales goals and enhancing customer engagement. Known for strong collaborative efforts and adaptability in dynamic environments, ensuring reliable performance and effective solutions.
Overview
9
9
years of professional experience
Work History
Sales Associate Manager
BankCard USA
Westlake
10.2024 - 01.2026
- Managed team to achieve sales targets and enhance customer service experience.
- Trained new associates on product knowledge and sales techniques to improve performance.
- Developed and implemented strategies to increase client retention and satisfaction rates.
- Analyzed financial documents to give competitive credit card and debit card processing rates.
- Made clear and concise sales calls with highly informed information to pitch potential clients
Technician/ Operations/ Admissions
Oak Forest Recovery
Agoura Hills
03.2019 - 05.2024
- Monitored clients for safety, compliance, and behavioral changes
- Assisted with daily living activities (meals, hygiene, transportation)
- Conducted room checks and enforced facility rules
- Performed intake procedures (searches, belongings inventory, orientation)
- De-escalated crisis situations using non-violent communication techniques
- Administered drug screenings (UA testing)
- Maintained a clean, structured, and therapeutic environment
- Oversaw day-to-day facility operations and staff coordination
- Managed scheduling for staff and client programming
- Improved operational workflows and efficiency
Sever
Sushi Town
11.2016 - 04.2024
- Provided exceptional customer service by accurately taking orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu items and service protocols.
Education
High School Diploma - General Education
Poly High
Riverside, CA12.2007
Skills
Behavioral health professional experienced in substance abuse treatment, patient monitoring, and crisis intervention Skilled in admissions, as well as facility operations and regulatory compliance Strong communicator with excellent problem-solving, organizational skills, and a commitment to compassionate, high-quality care
Timeline
Sales Associate Manager
BankCard USA
10.2024 - 01.2026
Technician/ Operations/ Admissions
Oak Forest Recovery
03.2019 - 05.2024
Sever
Sushi Town
11.2016 - 04.2024
High School Diploma - General Education
Poly High