Ryan MacDonald
Vaudreuil-Dorion,QC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
The Moonshine Orchestra Inc
Self-employeed
01.2000 - Current
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Selected appropriate pieces to meet performance needs and showcase skills.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and implemented strategies to increase sales and profitability.
Sales Agent
Groupe Comrad
01.2000 - 04.2022
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Spoke to customers in native language to increase loyalty and establish relationships.
Sales
Syncan Agencies
01.2000 - 02.2021
- Resolved customer complaints by investigating problems and developing solutions.
- Drove team revenue totals by bringing in top sales numbers.
- Located and obtained merchandise based on customer needs and desires.
- Functioned as backup in areas of sales, support and services.
- Educated customers on new arrivals and future product arrivals to boost future revenue.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Analyzed territory and market potential by tracking sales and examining status reports.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Quoted prices, credit terms and other bid specifications.
Comrad Entertainment
Owner Operator Independent
04.2010 - 05.2016
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Partnered across departments to run smooth, professional events and activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
Education
High School Diploma -
Hudson High School
Hudson, QC06.1991
Skills
- Team Building
- Risk Management
- Staff Training
- Resource Allocation
- Team Leadership
- Budget Management
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Comrad Entertainment
Owner Operator Independent
04.2010 - 05.2016
The Moonshine Orchestra Inc
Self-employeed
01.2000 - Current
Sales Agent
Groupe Comrad
01.2000 - 04.2022
Sales
Syncan Agencies
01.2000 - 02.2021
High School Diploma -
Hudson High School
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