Ryan Macala
Edmonton,AB
Summary
Experienced front desk supervisor facilitating operations at Wellness on Whyte, enhancing team development and VIP service management. Spearheaded protocol updates and employee training, significantly boosting productivity. Excelled in customer-focused hospitality and effective time management, ensuring seamless booking oversight and superior guest satisfaction.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
Wellness on Whyte
Edmonton, AB
04.2017 - Current
- Developed policies and procedures related to front desk operations.
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored staff performance and provided feedback when necessary.
- Ensured that all safety regulations were followed at all times.
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
- Assisted guests with inquiries and requests.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Processed payments, cashiering duties and credit card transactions accurately.
- Conducted regular performance evaluations of front desk staff members.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Monitored the front desk staff to ensure proper customer service was provided.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company policies.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
High School Diploma -
Harry Ainlay High School
Edmonton, AB06-2012
Bachelor of Arts - Psychology
University of Alberta
Edmonton, ABSkills
- Team Development
- Protocol Systems Updating
- VIP Service Management
- Customer-Focused Hospitality
- Employee Training Coordination
- Booking Oversight
- Effective Time Management
References
References available upon request.
Timeline
Front Desk Supervisor
Wellness on Whyte
04.2017 - Current
High School Diploma -
Harry Ainlay High School
Bachelor of Arts - Psychology
University of Alberta
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