Ryan Lund
Cornwall,PE
Summary
Results-driven Retail Management professional with strength in talent development and leadership. Proactive leader with strengths in communication and collaboration. Proficient in leveraging people and developing teams, while fostering their knowledge to promote growth and efficiency. Adept at managing concurrent objectives and driving productivity to influence positive outcomes.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager of Merchandising
TJX Canada
Charlottetown, PE
05.2014 - Current
- Delivered training for personnel in areas of safety, accident prevention and other matters related to implementing safety procedures in facilities. Ran the Health and Safety program within the store and lead the Joint Health and Safety Committee.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed an associate base of 70 plus.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Executed multiple projects simultaneously, coordinating and prioritizing tasks.
- Tracked sales trends and recommended adjustments to maximize departmental profitability.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service and accomplish tasks..
- Monitored employee performance and identified performance gaps for corrective action.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Store Manager
Dollarama
Charlottetown, PE
10.2013 - 05.2014
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained and mentored associates to teach daily tasks and procedures.
Assistant Store Manager of Merchandising
Old Navy/ Gap Inc.
Charlottetown, PE
05.2008 - 10.2013
- Managed an associate base of 40 plus.
- Developed strategies to ensure continued flow of product to sales floor.
- Held monthly calls with district leaders to discuss merchandising opportunities and delivery of monthly merchandise setups.
- Monitored employee performance and identified areas of potential growth and opportunity. Used coaching, feedback and corrective action to develop and correct associate performance.
- Managed budgets and monitored reports, used data to create plans of action to address poor performance and continued elevation of high performers.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Visual Merchandiser
Marks
Charlottetown, PE
07.1997 - 05.2008
- Placed prices and descriptive signage to enhance displays and promote items.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Implemented corporate visual standards via planogram updates, emails and verbal feedback.
- Maximized sales and visual impact through optimal arrangement of tables, fixtures and mannequins.
- Constructed and installed signs and sale banners for special events and clearances.
- Presented updated floor plans and design strategy to store management.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Consulted with management and advertising teams to plan optimal promotions.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Restructured store layout and merchandising standards to improve brand image and increase sales.
- Met with vendors to purchase product to sell within the store and developed pricing strategies for the product.
- Traveled between 2 stores implementing merchandising plans as well as training and coaching associates.
Education
Bachelor of Arts - History and Political Science
University of Prince Edward Island
Charlottetown, PESkills
- Logistics coordination
- Inventory coordination
- Recruiting and hiring
- First Aid/CPR
- PPE use
- Employee supervision and motivation
- Outstanding communication skills
- Staff training and development
- Project management
- Team-oriented
- Performance improvements
- Schedule management
- Retail inventory management
Timeline
Assistant Store Manager of Merchandising
TJX Canada
05.2014 - Current
Store Manager
Dollarama
10.2013 - 05.2014
Assistant Store Manager of Merchandising
Old Navy/ Gap Inc.
05.2008 - 10.2013
Visual Merchandiser
Marks
07.1997 - 05.2008
Bachelor of Arts - History and Political Science
University of Prince Edward Island
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