RYAN LLAGAS
SCARBOROUGH,CANADA
Summary
Ryan excels in both verbal and written communications, a clear and well-spoken individual who has a keen eye for detail and what the client needs. Ryan has a complete understanding of the importance of customer service and product knowledge in relation to the success and growth of a business. With over 8 years of retail and customer service experience, Ryan is able to analyze and defuse difficult situations for the benefit of the organization and client. Ryan's ability to adapt to new environments and continuously seek ways to improve and sharpen his skill set makes Ryan a great asset to any team.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
Looka
02.2021 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Average 90% Customer Feedback score
Brand Specialist
Gyro Mazda
06.2018 - 02.2021
- Responsible for creating stress-free, transparent, and smooth sales experiences to propel the company towards multiple record-breaking months
- Automotive Sales requires building and nourishing rapport with clients to help determine client needs and desires to ensure a positive sales experience for both the client and the business
- Capable of thriving and adapting to competitive and stressful environments while still performing at a high level.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
Barista, Starbucks Coffee
08.2016 - 06.2018
- Forged connections with customers and ensured a legendary customer experience
- A hard worker in stressful environment; Starbucks presents a challenge in time management, knowledge, and extreme memorization
- With over 100 recipes to memorize Starbucks not only fosters situational analyses for on the spot conflict resolution but also intense levels of work efficiency.
Senior Sales Associate
EB Games
09.2013 - 08.2017
- Responsible for both sales goals and the training needed for new sales associates to function properly on the floor
- Educated clients on new products and solutions
- Excellent job expertise has led to being the employee of the quarter.
Homelessness Prevention Intern
Scarborough Centre for Healthy Communities
10.2016 - 05.2017
- Utilized skills in active listening, counseling, crisis intervention, and case management to properly tend to clients
- Developed supportive relationships with clients.
Education
OMVIC Certification -
Georgian College, Centennial College
Toronto, ON06.2018
Graduate - Social Work
Centennial College of Applied Arts And Technology
Scarborough, ON06.2017
Skills
- Quality Control Standards
- Sales Proficiency
- Client Rapport-Building
- Customer Relations
- Customer Retention
- Customer Service and Assistance
Timeline
Customer Success Manager
Looka
02.2021 - Current
Brand Specialist
Gyro Mazda
06.2018 - 02.2021
Homelessness Prevention Intern
Scarborough Centre for Healthy Communities
10.2016 - 05.2017
Barista, Starbucks Coffee
08.2016 - 06.2018
Senior Sales Associate
EB Games
09.2013 - 08.2017
OMVIC Certification -
Georgian College, Centennial College
Graduate - Social Work
Centennial College of Applied Arts And Technology
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