Accomplished Senior Sales Manager with a proven track record at Land Rover Jaguar San Diego, enhancing sales gross PVR and leading high-performing teams. Expert in negotiation and sales coaching, I achieved over $23 million in sales, demonstrating exceptional relationship-building skills and strategic planning. Committed to driving profitability and customer satisfaction, I excel in dynamic sales environments.
Managed and led a sales team to achieve targets and goals
Oversaw sales operations and ensured team performance
Demonstrated strong leadership skills in guiding and motivating team members
Achieved high sales volume with a total gross exceeding $23,000,000.00 from over 4,606 New and Used sold deals
Implemented strategies to increase sales gross PVR from $3,545 to $6,357 over my time at Land Rover San Diego
Collaborated with sales staff to drive and increase profitability while ensuring compliance with company policies
Implemented strategies to enhance customer satisfaction index scores
Provide training, coaching, and mentorship to staff members to improve performance
Established and cultivated strong relationships with vendors, banks, and Land Rover representatives.
Develop and execute sales plans to meet target objectives.
Oversee Inventory management with manufacture.
Train and develop sales staff on sales process and software tools
Manage inventory for New Land Rover and New Jaguar vehicles
Build all New Land Rover and Jaguar Inventory.
Manage all custom orders from customers and staff.
Cultivate relationships with Land Rover representatives to secure extra allocations
Collaborate with Land Rover dealers in southern California for client servicing and inventory access
Develop relationships with Land Rover financial representatives for efficient deal funding
Develop relationships with credit buyers for efficient credit decisions
Build and lead a top-performing finance team in the company that has led to an increase of PVR year after year.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Reviewed documentation and identified financial discrepancies where applicable.
Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Leads the finance department in maintaining an efficient workflow of all finance office & insurance processes. Established extremely good relationships with all vendors, lenders’, and employees. Secured and finalized transactions in an ethical manner while maintaining a high productivity level. Assisted all sales team in structuring deals.
Cultivates instant rapport, builds and maintains key client relationships to successfully sell vehicles from 20 – 75K+. Develops sales strategies and sets personal sales goals to ensure peak performance.
Maximizes sales by regularly connecting with well-established clients, as well as builds relationships with prospective customers.
Utilizes client centric approach to assess client need and demonstrate how product features, functions and benefits meet needs.
Develops long-term relationships with clients leading to repeat business and new customer referrals, averaging 200 vehicles/year. Ensures optimal experience for each client from initial meeting thru final delivery.
Exceptional knowledge and skills exhibited through sales of extended warranties, aftermarket products and insurance coverage to customers.
Proven knowledge in dealership finance and insurance procedures. Strong ability to establish and maintain good working relationships with nations top lending institutions.
Developed and manages a mentorship program for junior sales associates that results in increased efficiencies, sales and profits for dealership.
Responsible for determining correct mix of vehicles, models and colors to achieve optimum sales and increased profits for the dealership.
Partnered with senior sales professional to maximize higher sales volume and profits.
Cultivated sales opportunities through person-to-person contact and telephone handling.
Focused on solution selling, product education and customer satisfaction to ensure a loyal repeat customer base.
Proven knowledge and experience of car trade appraisals.
Maintained customers’ information in a contact management system.
Sales coaching
Negotiation expertise
Rapport and relationship building
Performance tracking and evaluations
Vendor engagement
Relationship building
Prospecting skills
Direct sales
Sales planning
Team oversight
New business development
Empowers high-performing sales teams