Ryan Lee
Los Angeles
Summary
Operations and administrative leader with over 8 years of experience supporting day-to-day business operations in fast-paced environments. Skilled in providing high-quality administrative support, coordinating schedules, tracking tasks, and maintaining organized systems that keep teams running efficiently. Known for clear, proactive communication, strong attention to detail, and the ability to adapt quickly as priorities shift. Proven at creating a professional, welcoming environment for employees, visitors, and vendors, while ensuring operations remain smooth, accurate, and on schedule.
Overview
6
6
years of professional experience
Work History
Operations & Logistics
The Walt Disney Company
05.2024 - Current
- Provide day-to-day operational, logistical, and facilities support across a large, high-volume department within Disneyland Resort by coordinating inventory, equipment, vendors, and on-site teams.
- Support the seamless operation of multiple public-facing locations while maintaining safety and professional presentation in fast-paced, constantly changing environments.
- Provide logistical and inventory support to multiple on-site locations, ensuring food, beverage, and merchandise are stocked, tracked, and delivered accurately.
- Coordinate deliveries and transport of supplies between on-stage and backstage locations using company vehicles and trailers.
- Support setup, breakdown, and daily operational readiness of multiple vending and service areas across the park.
- Maintain organized storage, staging, and work areas to support efficient workflows and compliance with safety and cleanliness standards.
- Collaborate with vendors, operations teams, and park staff to ensure timely delivery, equipment availability, and event readiness.
- Assist with logistics and facilities support for seasonal programs, high-traffic periods, and large-scale park events.
- Monitor safety, cleanliness, and operational standards, proactively addressing issues before they impact guest or employee experience.
- Operations & Logistics (Outdoor Vending, Disneyland Resort)
General Manager
El Torito
09.2022 - 07.2023
- Led day-to-day operations for a high-volume, multi-department facility supporting 80+ employees while serving as the primary point of contact for vendors, maintenance partners, and on-site stakeholders.
- Maintained a professional, organized, and welcoming environment while coordinating staff, supplies, facilities, and operational systems in a fast-paced setting.
- Served as the primary liaison between vendors, maintenance, safety partners, and internal teams to ensure facility operations, security, and cleanliness standards were consistently met.
- Collaborated daily with employees, guests, and third-party partners, maintaining clear, professional, and proactive communication.
- Partnered with leadership on day-to-day operations, special events, and promotional initiatives that required staffing, logistics, and facility coordination.
- Managed incoming and outgoing deliveries, vendor shipments, and supply orders, ensuring accuracy and on-time receipt.
- Proactively maintained order, cleanliness, and organization across front-of-house, kitchen, storage, and administrative areas.
- Managed inventory and ordering of food, beverage, office, and operational supplies to support uninterrupted business operations.
- Coordinated space usage, furniture layouts, and equipment placement to support events, service flow, and team needs.
- Led weekly meetings to review KPIs, staffing, and operational priorities, documenting action items and tracking follow-ups.
- Maintained operational documentation, compliance records, and performance dashboards to support accountability and reporting.
- Planned and executed team recognition programs, celebrations, and morale-building activities to strengthen workplace culture.
- Reported and coordinated resolution of facility issues including repairs, safety concerns, and maintenance needs.
- Established and enforced operational procedures, safety policies, and workflows across departments.
- Distributed employee materials including schedules, uniforms, and training documents.
- Prepared and delivered staff communications related to schedules, policies, and operational updates.
- Worked closely with technology systems (POS, scheduling, reporting tools) to support daily operations and data tracking.
Regional General Manager
KFC
11.2019 - 09.2022
- As Regional General Manager for three KFC locations within a high-performing district, I was responsible for overseeing daily operations, driving profitability, and ensuring consistent execution of brand standards.
- Managed and supported three KFC branches, overseeing all facets of operations including staffing, customer service, financial performance, and compliance.
- Regularly analyzed KPI and weekly P&L reports to ensure each store met or exceeded performance goals, implementing corrective strategies where necessary.
- Built, hired, and developed strong teams-ranging from leadership to hourly employees-while motivating staff to maintain top-ranking performance within the district.
- Conducted ongoing training for both new hires and senior staff with a focus on guest communication, service speed, and food accuracy to enhance overall customer experience.
- Maintained food efficiency by closely managing product usage and minimizing waste, consistently keeping food costs between 20-22%.
- Created and managed weekly schedules for up to 20 employees per location, ensuring optimal staffing coverage and compliance with labor regulations (e.g., managing employee breaks before the 5th hour of work when shifts exceeded 6 hours).
- Championed the 'Make It Right' service philosophy, immediately addressing and resolving guest concerns to uphold KFC's standards of excellence.
- Oversaw all financial operations, including daily cash handling and secure deposits in partnership with Brinks, ensuring accuracy and accountability.
- Adapted quickly to new procedures, technologies, and corporate directives, consistently staying ahead of operational changes and expectations.
Education
Certificate of Technical Studies - Audio Engineering
SAE School of Audio Engineering
Los Angeles, CA10-2013
Some College (No Degree) - Computer Science
El Camino Community College
Torrance, CASkills
- Operations coordination and administrative support
- Inventory management and ordering systems
- Vendor and stakeholder communication
- Scheduling and resource allocation
- Event planning and project support
- Facilities management and safety compliance
- Workflow optimization and process implementation
- Attention to detail and accuracy
- Multitasking and problem-solving
- Follow-through and adaptability
- Microsoft Office Suite proficiency
- Team leadership and cross-functional collaboration
- Logistics and supply chain support
Timeline
Operations & Logistics
The Walt Disney Company
05.2024 - Current
General Manager
El Torito
09.2022 - 07.2023
Regional General Manager
KFC
11.2019 - 09.2022
Certificate of Technical Studies - Audio Engineering
SAE School of Audio Engineering
Some College (No Degree) - Computer Science
El Camino Community College