Ryan Lawn
Calgary,AB
Summary
Versatile Field Service Technician with extensive experience in troubleshooting and repair, particularly with North American and European engines with hydraulic or power generation applications. Excelled at Leavitt Machinery by providing exceptional frontline customer service and adapting to various manufacturers' specifications. Proven leadership as Shop Foreman, enhancing team performance. Skilled in problem-solving and fostering client relationships, consistently achieving positive feedback.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Service Technician
Leavitt Machinery
02.2017 - Current
- Respond quickly to emergency maintenance requests for timely on-call support.
- Operate a service vehicle in a solo capacity, diagnosing repairs and ordering parts all while in the field.
- Familiar with multiple manufacturers and engines including CAT, Cummins, John Deere, Deutz, Perkins and Mitsubishi.
- Maintain a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Manage onboard service vehicle inventory.
Shop Foreman
Alberta Lift and Equipment
03.2011 - 02.2017
- Directed daily operations of a team of 7 technicians and shop professionals.
- Oversaw maintenance and repair of all equipment and confirmed all repairs were complete.
- Trained and coached employees to improve performance and skills.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
Field Service Technician
Waterous Power Systems
03.2008 - 02.2011
- Troubleshoot and repair Detroit Deisel, MTU engines and Alison transmissions in a multitude of applications including power generation and oil field.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Education
Red Seal - Heavy Equipment Technician
S.A.I.T
Calgary, AB07-2005
Skills
- Problem-solving, troubleshooting and repair
- Proficient in Mechanical, Electrical and Hydraulic applications
- Frontline customer interaction and service
- Field repairs in all conditions
- Able to adapt to various manufacturers specifications
- Experience in both North American and European engines as well as OEM builds including but not limited to Manitou, CAT, JLG, Terex, Deutz, Perkins, Cummins
Certification
Journeyman, Red Seal
Timeline
Field Service Technician
Leavitt Machinery
02.2017 - Current
Shop Foreman
Alberta Lift and Equipment
03.2011 - 02.2017
Field Service Technician
Waterous Power Systems
03.2008 - 02.2011
Journeyman, Red Seal
Red Seal - Heavy Equipment Technician
S.A.I.T
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