Ryan Lara
La Habra
Summary
Proven Technician with a track record of enhancing system performance and customer satisfaction at WSP. Skilled in troubleshooting, preventive maintenance, and customer service, demonstrating exceptional attention to detail and communication abilities. Adapted to fast-paced environments, significantly improving team efficiency and mastering new technologies swiftly. Achieved a notable increase in customer trust through meticulous work and effective interaction.
Overview
4
4
years of professional experience
Work History
Technician
WSP
08.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
OGP
Walmart
06.2023 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Ice Cream Server
Cold Stone
05.2023 - 08.2024
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
Front of House Associate
Panda Express
12.2021 - 11.2022
- Answered telephone to make reservations and take orders.
- Remembered, recited and promoted variety of menu items.
- Offered guests choice of seating and escorted to appropriate table.
- Assigned wait staff to service guests in sections.
- Adhered to strict health code standards by consistently maintaining cleanliness throughout the dining area.
- Enhanced customer satisfaction by providing exceptional service and timely seating arrangements.
- Maintained a clean and inviting environment for guests, ensuring a positive dining experience.
- Coordinated with event planners to ensure seamless execution of private parties and group bookings.
- Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
Crew Member
McDonald's
07.2021 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
Education
High School Diploma -
La Habra High School
La Habra, CA05-2023
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Preventive Maintenance
- Documentation and reporting
- Equipment maintenance
- Work Planning and Prioritization
- Customer interaction
Languages
Spanish
Full Professional
Timeline
Technician
WSP
08.2024 - Current
OGP
Walmart
06.2023 - 08.2024
Ice Cream Server
Cold Stone
05.2023 - 08.2024
Front of House Associate
Panda Express
12.2021 - 11.2022
Crew Member
McDonald's
07.2021 - 06.2022
High School Diploma -
La Habra High School
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