RYAN KUBESKA

• Directed daily front-of-house operations to optimize service flow and uphold brand standards, resulting in consistent positive guest experiences.
• Coached and empowered serving and bar teams through on-shift leadership, clear task delegation, and constructive performance feedback to enhance team efficiency and service quality.
• Managed guest relations with professionalism and urgency, resolving concerns promptly and maintaining high levels of customer satisfaction and repeat business.
• Administered opening and closing protocols, including accurate cash handling, POS reconciliation, inventory controls, and securing the premises in compliance with operational policies.

• Developed and executed high-impact marketing strategies for residential listings, including compelling property descriptions and multimedia assets such as virtual tours, 3D floor plans, and drone photography, contributing to an average days on market of 9.
• Leveraged digital marketing and social media platforms to maximize listing exposure, drive qualified buyer interest, and support a 99.3% list-to-sale price ratio across transactions.
• Built and maintained trusted relationships with clients and industry partners through consistent communication and effective CRM utilization, including MailChimp, TopProducer, and Google Workspace, resulting in repeat and referral business.
• Collaborated closely with mortgage brokers, inspectors, and legal professionals to ensure smooth, timely, and compliant transactions from listing to close.

• Led and mentored a team of three licensed Realtors and one unlicensed assistant, fostering a collaborative, high-performance culture focused on accountability, service excellence, and results.
• Oversaw full-cycle real estate transactions, including pricing strategy, negotiations, contract management, and closings, ensuring compliance and seamless execution.
• Drove consistently high client satisfaction, generating strong repeat and referral business through relationship-based selling and clear communication.
• Directed a high-performing team averaging approximately 60 transaction ends annually, delivering sustained sales performance in a competitive market.
• Recognized with RE/MAX “Rookie of the Year” (2013) and MLS Medallion Club honours (Top 10% of agents, Real Estate Board of Greater Vancouver), reflecting elite sales performance and market leadership.
• Awarded the RE/MAX Lifetime Achievement Award, recognizing long-term excellence, professionalism, and sustained contribution to the brand.

• Selected for the highest store leadership role, responsible for onboarding and developing new Assistant and Store Managers.
• Designed and delivered leadership and operations training programs, providing coaching that boosted staff productivity by 15% and improved customer satisfaction.
• Ensured operational excellence and consistency across multiple locations by reinforcing company standards, policies, and best practices.
• Guided managers in problem-solving and strategic decision-making, aligning team performance with organizational goals.