Ryan Kilkenny
Montréal,Canada
Summary
Customer-focused professional with 11+ years of experience in healthcare support and service delivery. Proven ability to communicate effectively with diverse populations, maintain high service standards, and resolve issues efficiently. Skilled in administrative tasks, patient interaction, and maintaining compliance with safety and regulatory standards in fast-paced environments.
Experienced in delivering over 200 meals daily with precision, ensuring dietary needs and restrictions are met in a healthcare setting. Proficient in maintaining high sanitation standards and supporting infection control protocols. Skilled in managing inventory and collaborating with staff to ensure seamless kitchen operations. Bilingual in English and French, offering strong communication skills to enhance patient interactions.
Overview
19
19
years of professional experience
Work History
Food Service Worker
Douglas Mental Care Facility
Montréal, Canada
02.2023 - 05.2026
- Served 200+ meals daily while ensuring 100% accuracy in patient meal deliveries across multiple units.
- Communicated with patients and nursing staff to accommodate dietary restrictions and special requirements.
- Maintained sanitation standards and supported infection control protocols in healthcare environment.
- Managed inventory and restocked supplies to ensure smooth kitchen operations.
Laundry Attendant
St. Mary's General Hospital
Québec, Canada
09.2021 - 10.2023
- Processed high volumes of linens daily while maintaining quality and safety standards.
- Collaborated with hospital staff to meet urgent requests and strict turnaround times.
- Operated industrial equipment safely and maintained clean work environment.
Busser
The Keg Steakhouse
01.2021 - 12.2021
Cabin Services Agent
Swissport International
01.2015 - 01.2020
Flight Attendant
Sunwing Airlines
Ottawa, Canada
11.2014 - 04.2015
- Delivered exceptional customer service to 150+ passengers per flight in fast-paced environment.
- Handled conflict resolution and passenger concerns with professionalism and empathy.
- Ensured safety compliance and responded to emergency situations effectively.
Customer Service Agent
Porter Airlines
Toronto, Canada
01.2012 - 01.2014
- Assisted customers with bookings, inquiries, and issue resolution in high-volume call center.
- Maintained detailed records and processed transactions using airline reservation systems.
- Consistently met performance metrics for customer satisfaction and call handling times.
Collections Agent
RBC
Toronto, Canada
01.2010 - 01.2012
- Managed customer accounts and conducted professional outbound calls to resolve overdue payments.
- Negotiated payment arrangements while maintaining positive customer relationships.
- Documented all interactions and maintained compliance with financial regulations.
Host
Mill Street Brewpub
01.2008 - 12.2008
Sales Associate
Tommy Hilfiger
01.2007 - 01.2008
Education
Certificate in Management -
Sheridan College
Oakville, ONHigh School Diploma -
Thomas L. Kennedy Secondary School
Mississauga, ONSkills
- Customer Service & Patient Communication
- Healthcare Administration & Support
- Problem Solving & Conflict Resolution
- Microsoft Office Suite (Word, Excel, Outlook)
- Safety & Sanitation Compliance (HACCP, WHMIS)
- Time Management & Multi-tasking
- Team Collaboration
- Bilingual: English & French
- Meal delivery
- Dietary restrictions
- Sanitation standards
- Infection control
Timeline
Food Service Worker
Douglas Mental Care Facility
02.2023 - 05.2026
Laundry Attendant
St. Mary's General Hospital
09.2021 - 10.2023
Busser
The Keg Steakhouse
01.2021 - 12.2021
Cabin Services Agent
Swissport International
01.2015 - 01.2020
Flight Attendant
Sunwing Airlines
11.2014 - 04.2015
Customer Service Agent
Porter Airlines
01.2012 - 01.2014
Collections Agent
RBC
01.2010 - 01.2012
Host
Mill Street Brewpub
01.2008 - 12.2008
Sales Associate
Tommy Hilfiger
01.2007 - 01.2008
Certificate in Management -
Sheridan College
High School Diploma -
Thomas L. Kennedy Secondary School