Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ryan Kenny

St. Thomas,ON

Summary

Diplomatic professional with strong track record in international relations and public diplomacy. Skilled in fostering positive relationships, navigating complex negotiations, and representing organizational interests on global stage. Adept at collaborative efforts and driving impactful results. Reliable, adaptable, and highly regarded for effective communication and problem-solving abilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Ambassador Manager

Marriott International
06.2022 - 01.2025
  • Coordinated administrative duties, including scheduling site meetings, team meetings, and weekly meetings across multiple sites
  • Managed and maintained office operations and procedures, ensuring efficiency and compliance
  • Managed phone interactions, bookings, and follow-ups, ensuring top-tier service.
  • Established strong relationships through assertive and articulate communication.
  • Participated in the recruitment process by conducting interviews alongside managers, helping select top-quality candidates who contributed positively to the overall success of the organization.
  • Consistently met tight deadlines, successfully delivering all projects on time
  • Initiated and launched associate-driven projects to foster goal-setting and career progression
  • Conducted annual performance reviews and established goals to increase efficiency
  • Held weekly one-on-one meetings to review performance metrics
  • Reconciled company credit card statements with receipts from third-party vendors
  • Collaborated with the Program Development Team to enhance the associate experience through technical updates
  • Managed a $5,000 monthly budget to procure essential items for client presentations on special occasions
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Established team priorities, maintained schedules and monitored performance.

Guest Service Ambassador

Marriott International
02.2019 - 06.2022
  • Effectively managed multiple projects while maintaining regular job responsibilities.
  • Led initiatives for user process and system enhancements, optimizing operational efficiency.
  • Managed approximately 25 phone interactions, bookings, and follow-ups, ensuring top-tier service.
  • Presented process improvements to local teams and leadership, driving adoption and innovation.
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Collaborated with Ambassador Senior Leaders to develop streamlined user processes.
  • Delivered quick and efficient service for member requests while maintaining high-quality standards.
  • Provided rapid response and resolution to member feedback and complaints, ensuring satisfaction.
  • Partnered with team members and cross-functional departments to identify and implement the best solutions for members.

Team Support Specialist

Marriott International
05.2014 - 02.2019
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Assist new and struggling associates with the goal of improving their performance and self-confidence
  • Provided ongoing support to team members through regular check-ins and coaching sessions, promoting personal growth and professional development.
  • Coordinated with cross-functional teams to facilitate smooth workflow and information sharing among departments.
  • Served as a liaison between management and staff, helping to address concerns and provide solutions in a timely manner.

Loyalty Program Specialist

Marriott International
11.2010 - 04.2014
  • Facilitated guest inquiries regarding reservations, account updates, and hotel information via phone, email, and chat
  • Delivered exceptional service and fostered lasting professional relationships with high-status members
  • Received approximately 60 incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

DIPLOMA IN POLICE FOUNDATIONS -

Westervelt College
London Ontario
01.2010

OSSD -

Arthur Voaden Secondary School
St. Thomas, Ontario
01.2006

Skills

  • Project Management
  • Problem Solving
  • Adaptability
  • Quick Learning
  • Efficiency
  • Multi-Project Management
  • Interpersonal skills
  • Data entry
  • Team management
  • Research and analysis

Certification

Microsoft Excel - 6 Week Course, 01/01/17, Gale Courses, St. Thomas, ON

Languages

English
Full Professional

Timeline

Ambassador Manager

Marriott International
06.2022 - 01.2025

Guest Service Ambassador

Marriott International
02.2019 - 06.2022

Team Support Specialist

Marriott International
05.2014 - 02.2019

Loyalty Program Specialist

Marriott International
11.2010 - 04.2014

DIPLOMA IN POLICE FOUNDATIONS -

Westervelt College

OSSD -

Arthur Voaden Secondary School

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Ryan Kenny