Ryan Joseph
Toronto
Summary
Customer Service and Marketing professional seeking to expand upon experience working with people in a reputable company. Dedicated professional, leveraging strong interpersonal skills and passion for getting results.
Overview
9
9
years of professional experience
Work History
Accounts Manager
St Regis Group
01.2023 - 05.2024
- Key Responsibilities: Overseen the ongoing management of over 500 accounts for the industry's leading supplier of Awards, Recognition, and Corporate Giftware products
- Customer Success: Cultivated and nurtured client relationships across the Western United States
- Account Management: Acted as a product expert, providing comprehensive support on pricing, artwork requirements, shipping logistics, and regulatory compliance
Client Success Coordinator & Content Creator
ProudMouth
02.2022 - 10.2022
- Key Responsibilities: Overseen the ongoing management of client podcast productions and success with an emphasis on renewing existing clients customer satisfaction to encourage high retention and growth
- Customer Success: Managed post-sales support relationship relying on extensive experience to predict pain-point of client problems and provided solutions with appropriate ProudMouth products and services
- Content Writing: Executed research and perspective to create thought provoking narratives that explore intersection of client subject matter expertise, initiatives and entertainment
- Worked with marketing teams on product marketing strategies and sales trends to ensure streamline testing and product strategy delivery
Delivery Coordinator - Customer Success (Team Lead)
Baskits Inc.
09.2015 - 02.2022
- Key Responsibilities: Was responsible for the ongoing management and coordination of deliveries for commercial enterprise level clients with an emphasis on Customer Satisfaction to encourage high retention and growth
- Maintained a partnership with key stakeholders to support business development activities
- Managed the largest territory in the GTA
- Customer Experience: Maintained a high customer satisfaction score by utilizing active listening skills to create systems and philosophy centered around empathy that focused on Customer Experience
- Delivery Coordination: Coordinated with various business units and departments to ensure Stakeholder requests receive responses and necessary action within a timely efficient manner
Education
Corporate Communications & Public Relations -
Centennial College
06.2015
Bachelors of Arts - Communication Studies (Minor in Sociology)
Laurentian University
08.2013
Journalism - Print & Broadcast
Durham College
06.2010
Skills
- Inside Sales
- Account Management
- Pay-Per-Click Advertising (PPC)
- Marketing
- Social Media
- Customer Relations
- Content Creation
Timeline
Accounts Manager
St Regis Group
01.2023 - 05.2024
Client Success Coordinator & Content Creator
ProudMouth
02.2022 - 10.2022
Delivery Coordinator - Customer Success (Team Lead)
Baskits Inc.
09.2015 - 02.2022
Bachelors of Arts - Communication Studies (Minor in Sociology)
Laurentian University
Journalism - Print & Broadcast
Durham College
Corporate Communications & Public Relations -
Centennial College
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