Ryan Johnson
Huntington Beach
Summary
Professional in customer service, delivering impactful support and solutions to ensure customer satisfaction. Proven track record of fostering strong team collaboration and adapting to changing needs. Known for effective communication skills and customer-first approach.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Banc of California
12.2024 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Supported branch management by completing routine administrative tasks and reporting on key performance indicators.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
Sales Support Specialist
Finance of America Mortgage
08.2021 - 06.2024
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies and regulations at all times.
- Streamlined workflow for faster document processing, leading to improved productivity and time management.
- Enhanced vendor relationships by establishing clear communication channels and addressing concerns promptly.
Teller
Wells Fargo
07.2018 - 04.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Google Career Certificates - Data Analytics
Coursera
08.2024
High School Diploma -
Natomas Charter School
Sacramento, CA06-2015
Skills
- Spreadsheet software
- Documentation and reporting
- Payment processing
- Tableau Software
- Data Management/Visualization
- Data Cleaning
- Record Keeping
- Customer support
- Data entry
Personal Information
Age: 28
Timeline
Customer Service Officer
Banc of California
12.2024 - Current
Sales Support Specialist
Finance of America Mortgage
08.2021 - 06.2024
Teller
Wells Fargo
07.2018 - 04.2021
Google Career Certificates - Data Analytics
Coursera
High School Diploma -
Natomas Charter School
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