Donna Hischebett
Regina,SK
Summary
Dynamic customer service professional with a proven track record at HGS, excelling in relationship building and team leadership. Recognized for critical thinking and creative problem-solving, I effectively mentored staff and enhanced training processes, fostering a collaborative environment that improved team performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service Representative, Designate Team leader
HGS
Regina, Canada
02.2023 - 04.2026
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Built strong customer relationships through personalized assistance and support, enhancing customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Guided junior staff on best practices and operational procedures, improving team competency.
- Evaluated team performance and delivered constructive feedback, fostering continuous improvement.
- Maintained a positive work environment that promoted collaboration between team members.
- Created training materials and conducted group training on new processes or procedures.
- Identified areas where additional training was needed among existing staff members.
Accounting Associate/Customer Service Desk Associate/Cashier/Fashion Associate
Walmart Canada
Regina, Canada
04.2014 - 05.2023
- Managed cash register, balancing cash drawer at the end of each shift.
- Operated point-of-sale systems to complete sales transactions and handle returns efficiently.
- Trained new cashiers on procedures and customer service to ensure seamless register operations.
- Resolved customer complaints promptly to maintain a positive shopping environment.
- Assisted in resolving customer inquiries related to payment issues.
- Verified cash drawer, counted money, and balanced receipts.
- Managed cash handling and reconciliation for daily transactions, ensuring accurate financial reporting.
- Conducted regular audits of cash assets to identify and resolve discrepancies efficiently.
- Maintained accurate records of all financial transactions and reports.
- Prepared monthly closing entries to generate accurate financial reports for management review.
- Prepared and posted journal entries to record business transactions.
- Communicated effectively with colleagues across departments to resolve any discrepancies or errors identified in the course of performing duties.
- Performed manual deposits and expedited cash receipt entry processes.
- Distributed cash, change, and equipment to sales associates, and assisted with end-of-shift accounting to document revenue handling.
- Ensured compliance with all applicable laws, regulations, policies, and procedures.
Education
Some College (No Degree) - Adult 12
Sask Polytechnic
Regina, SKSkills
- Customer relationship management
- Cash handling
- Conflict resolution
- Critical thinking
- Creative solutions
- Adaptable mindset
- Reliable punctuality
Timeline
Customer Service Representative, Designate Team leader
HGS
02.2023 - 04.2026
Accounting Associate/Customer Service Desk Associate/Cashier/Fashion Associate
Walmart Canada
04.2014 - 05.2023
Some College (No Degree) - Adult 12
Sask Polytechnic