RYAN HICKEY
Victoria
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Security Officer
Aries Security
Port Hardy
05.2011 - 06.2020
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Provided escorts for visitors as needed throughout the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
Security Officer
North Island Security
Port Hardy
01.2011 - 05.2012
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Monitored surveillance cameras and responded to suspicious activity.
- Maintained accurate logs of all security related activities.
- Adhered to post orders while maintaining a visible presence around the property.
Manager Deli / Bakery Clerk
Island Market
Port Hardy
09.2009 - 09.2010
- Served customers
- Prepared custom deli orders
- Baked bread and muffins
- Maintained sanitary environment
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
Deli / Bakery Clerk
Overwaitea Foods
Port Hardy
01.2007 - 12.2009
- Served customers
- Baked bread products and desserts
- Replenished display cases
- Cleaned ovens, equipment and utensils
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Verified that all products were labeled with correct pricing information.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
Assistant Manager / Lead Hand
Kinsmen Return-It Centre
Port Hardy
01.2000 - 12.2007
- Operated forklift and baler
- Picked up recyclables
- Sold merchandise
- Trained new workers
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
North Island College
Port Alberni, BC12.2003
Some College (No Degree) - ABE Adult Basic Education
North Island College
Port Hardy, BCBasic Security License Level One -
Justice Institute of British Columbia
Skills
- Good customer service skills
- Effectively deal with difficult customers
- Efficiently perform financial transactions
- Safety conscious
- Quickly learn new skills
- Punctual
- Reliable transportation
- Hardworking
- Positive attitude
- Employee training
- Customer service
- Conflict resolution
- Quality control
- Regulatory compliance
- Time management
- Team leadership
Hobbies
Hiking
Kayaking
Timeline
Security Officer
Aries Security
05.2011 - 06.2020
Security Officer
North Island Security
01.2011 - 05.2012
Manager Deli / Bakery Clerk
Island Market
09.2009 - 09.2010
Deli / Bakery Clerk
Overwaitea Foods
01.2007 - 12.2009
Assistant Manager / Lead Hand
Kinsmen Return-It Centre
01.2000 - 12.2007
North Island College
Some College (No Degree) - ABE Adult Basic Education
North Island College
Basic Security License Level One -
Justice Institute of British Columbia