Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Sports
Timeline
Generic
RYAN HEAP

RYAN HEAP

Oakville,Canada

Summary

I am excited to be arriving in Sydney in October on a 1 year Working Holiday Visa. I am interested in obtaining employment in the Restaurant/Hospitality industry.

Motivated by fast-paced settings I strive when working in a service first environment. A true team player with excellent communication skills I am open to any role where I can showcase my strong work ethic. You will find me dependable and hard working and successfully able to manage multiple priorities with a positive attitude. I am always willing to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bartender

Lone Star Texas Grill
11.2022 - Current
  • Following Smartserve guidelines I am responsible for delivery of food & drink orders to customers
  • Efficiently supported bar & wait staff in front of house operations
  • Conduct quality checks to ensure customer orders are accurate and presented according to standards
  • Successfully managed cash register and POS systems including opening and closing procedures.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Landscaper

Active Design Landscaping
07.2024 - Current
  • Working in collaboration with architects and garden designers to ensure clients’ expectations are met
  • Installed stonework according to landscape design plan and client specifications.
  • Managed and coordinated installation of complex landscaping projects.
  • Coordinated with other landscaping professionals to improve outdoor areas.

Professional Car Detailer

Clean Freaks
09.2023 - Current
  • Clean and detail vehicles for both individuals and automotive dealerships
  • Deliver vehicles to and from remote sites.
  • Maintain cleanliness and organization of the detailing area
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Provided exceptional customer service and addressed customer inquiries.

Sobeys – Food Clerk

05.2021 - 02.2022
  • Face to face customer service interaction
  • Responsible for preparing and cooking customer’s food orders
  • Accountable for cleaning food stations, kitchen, and prep areas within the department
  • Responsible for providing training to new team members.

Education

Ontario Secondary School Diploma -

Garth Webb Secondary School
06.2024

Skills

  • Collaboration
  • Adaptability and Flexibility
  • Problem-solving abilities
  • Continuous Improvement
  • Ability to Work Under Pressure
  • Guest Relations
  • Customer Service
  • Excellent Communication

Certification

  • Ontario Smart Serve Certificate, https://smartserve.ca/
  • RSA NSW, In Progress

Personal Information

Date of Birth: 03/2006

Sports

  • Garth Webb Secondary School Varsity Football Team (Captain) - 2021-2024
  • Oakville Titans Football (Captain) - 2022
  • Oakville Minor Lacrosse, Oakville Rangers Hockey, Oakville Soccer Club - 2010-2019

Timeline

Landscaper

Active Design Landscaping
07.2024 - Current

Professional Car Detailer

Clean Freaks
09.2023 - Current

Bartender

Lone Star Texas Grill
11.2022 - Current

Sobeys – Food Clerk

05.2021 - 02.2022

Ontario Secondary School Diploma -

Garth Webb Secondary School

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RYAN HEAP