Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Ryan Hazel

Kirkland,QC

Summary

Bilingual customer service and retail supervisor with experience at The Home Depot and RONA. Currently pursuing a Commerce degree at Concordia University, demonstrating strong leadership and problem-solving skills. Proven track record in team supervision, effective escalation management, and supporting operations to achieve service and sales targets.

Overview

4
4
years of professional experience

Work History

Customer service

Home Depot
Pointe-Claire, Quebec
06.2025 - Current
  • Assisted customers with product inquiries, order pickups, and returns in high-traffic retail environment.
  • Executed accurate transaction processing while adhering to store policies for exchanges and refunds.
  • Collaborated with departments to locate items, verify inventory, and resolve customer issues promptly.
  • Balanced part-time shifts with university coursework, while staying reliable, organized, and professional.

Customer Service Supervisor

RONA
Pointe-Claire, Quebec
07.2022 - 03.2025
  • Resolved escalated customer issues with professionalism and empathy.
  • Supervised daily operations of customer service team, ensuring high service standards and efficient workflow.
  • Monitored team performance and delivered constructive feedback to enhance skills and service quality.
  • Coordinated schedules to maintain adequate coverage during peak hours, optimizing customer service delivery.

Line Cook

KFC
Kirkland, Quebec
09.2022 - 12.2022
  • Collaborated with team members to coordinate meal timing and ensure efficient service.
  • Maintained cleanliness of the kitchen, following all health and safety regulations.
  • Trained new staff on cooking techniques and kitchen protocols to ensure consistency.

Education

Bachelor of Arts - Commerce

Concordia University
Montreal
04-2028

DEC - Social Sciences

John Abbott College
Sainte-Anne-de-Bellevue
05-2025

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Data analysis
  • Project management
  • Microsoft Excel

Languages

English
Native/ Bilingual
French
Professional

Affiliations

Concordia University Stingers Baseball Camp

Timeline

Customer service

Home Depot
06.2025 - Current

Line Cook

KFC
09.2022 - 12.2022

Customer Service Supervisor

RONA
07.2022 - 03.2025

Bachelor of Arts - Commerce

Concordia University

DEC - Social Sciences

John Abbott College
Ryan Hazel