Ryan Hayes-O’Sullivan
Halifax,NS
Summary
Seasoned professional with fifteen years of experience at EMC, progressing into greater responsibilities and leadership. Proven track record as a senior communications officer, trainer, and Air medical transport communications officer.
Extensive familiarity with Lifeflight planning and procedure; interprovincial missions, weather complications and complex resource allocation for competing missions and conflicting team goals. Experienced crisis management, including site evacuations, mass casualty incidents, states of emergency and pandemic response.
Committed to approachability and honest dialogue fostering an accountability friendly environment for a just culture to drive improvement and maintain high standards. Ready to tackle new challenges and expand expertise in this pivotal role of supervisor.
Overview
30
30
years of professional experience
Work History
Senior Communications Officer
Emergency Medical Care inc.
01.2024 - Current
- Monitored daily team performance to ensure operational efficiency.
- Clarify and ensure implementation of policies and guidelines among team members.
- Organized daily schedules.
- Updated and monitored Telestaff for accurate staffing records.
- Handled initial escalations of issues and concerns effectively.
- Liaised with fleet, operations leads, and other internal stakeholders.
- Assumed MMC supervisor role in absence of designated personnel.
Communications Training Officer
Emergency Medical Care inc.
01.2024 - Current
- Facilitated onboarding process for new hires, enhancing integration into team dynamics.
- Delivered on-the-job training for new call takers and dispatch training for existing employees.
- Conducted performance improvement training for employees on performance improvement plans.
Communications officer
Emergency Medical Care inc.
01.2012 - Current
- Managed units within SSP, ensuring efficient resource allocation in dynamic ambulance service.
- Collaborated effectively with team to respond to emergency calls promptly.
- Trained comprehensively across all operational areas, including four years at Lifeflight.
Paramedic PCP
Emergency Medical Care Inc.
Western region, Canada
01.2010 - 07.2012
- Worked full-time hours in western region, based out of Yarmouth base.
- 2010 fall recruitment.
Ambulance attendant
MacKenzie Ambulance Service
Port aux Basques, Canada
01.2007 - 01.2009
- Provided emergency medical response and transport services for Port aux Basques and surrounding areas.
- Executed long-distance routine medical transfers alongside emergency calls, including cardiac arrests and vehicle collisions.
- Collaborated with Paramedics while assuming primary responsibility on numerous emergency calls.
Summer Staff – Safety and Security
Acadia University
, Canada
05.2006 - 09.2006
- I worked as a full time staff member alongside the campus commissioners, sharing the same work load to monitor and maintain university property throughout the summer months of 2006.
Team Captain-Campus Police
Acadia University
, Canada
01.2003 - 08.2006
- Directed and coordinated team of up to 23 members, overseeing numerous major sporting events and University functions
Event Staff – Operations Department
Acadia University
, Canada
01.2005 - 01.2006
- Coordinated with team to manage conferences and other events held on Campus during summer sessions
Campus Police
Acadia University
, Canada
09.2002 - 01.2006
- I worked with the event staff at most major sporting events and University functions during 2002 to 2006, and the Yellow jacket and extra patrol groups who monitor the campus activities during the evening into the late night.
Senior Residence Advisor
Acadia University
, Canada
01.2004 - 01.2005
- I was the acting SRA for Crowell Tower for the 2004-2005 school year, maintaining and overseeing a staff of 12 residence advisors and over 200 students, ensuring a safe and welcoming environment conducive to academics and leisure, as well as dealing with the accidents, conflicts and crises that those students faced.
Assistant Grounds Keeper
K. C. Irving Environmental Center
, Canada
01.2003 - 01.2004
- I tended the grounds and maintained habitats within the Harriet Irving Botanical Gardens as well as working within the Environmental Center itself, to maintain its appearance and continue valuable environmental research.
Park Facility Officer
British Columbia Provincial Parks
, Canada
01.2001 - 01.2002
- As a PFO I worked at the Norbury Lake and Fernie Provincial parks during the summer tourist seasons.
- My duties also included the enforcement of B.C. laws and regulations concerning park use by campers and visitors, as well as the collection of revenues and dealing with campers.
Head of student security
University Sainte-Anne
, Canada
01.1999 - 01.2001
- I was directly responsible for the hiring, training, scheduling and day-to-day operations of a team of more than a dozen student security officers patrolling the entire university campus.
Instructor
Kooteny Tae Kwon-do
, Canada
01.1996 - 05.1998
- Instructor for the Kootenay Tae Kwon Do Association, with over 200 members ranging from children to seniors throughout the towns of Fernie, Sparwood, Elkford, and Jaffrey.
- I also judged, refereed, and helped organize tournaments, seminars, and demonstrations.
- Assistant instructor from 1993 to 1996.
Education
Air Medical Resource Management -
Faculty of Flight
11-2022
Emergency Medical Dispatcher -
EMC
12.2010
Non-violent crisis intervention training -
11.2010
Primary Care Paramedic -
Maritime School of Paramedicine
05-2010
Bachelor of Arts - Philosophy, Minor Chemistry
Acadia University
Wolfville NS04-2008
Emergency First Responder level 2 -
Collage of the North Atlantic
01.2007
First 3 years of Bachelors Degree - Physics
University Sainte-Anne
01.2002
French Second Language Studies -
University Sainte-Anne
04.1999
Skills
- Performance monitoring
- Resource allocation
- Team collaboration
- Stakeholder liaison
- Problem solving
- Staff onboarding
- Training facilitation
- Team leadership
- Flight Vector
- Microsoft office
- Webex
EMC Committee work
- Lifeflight Joint OHS committee
- MCC Dispatch Review Committee
- Logis feedback Group
Timeline
Senior Communications Officer
Emergency Medical Care inc.
01.2024 - Current
Communications Training Officer
Emergency Medical Care inc.
01.2024 - Current
Communications officer
Emergency Medical Care inc.
01.2012 - Current
Paramedic PCP
Emergency Medical Care Inc.
01.2010 - 07.2012
Ambulance attendant
MacKenzie Ambulance Service
01.2007 - 01.2009
Summer Staff – Safety and Security
Acadia University
05.2006 - 09.2006
Event Staff – Operations Department
Acadia University
01.2005 - 01.2006
Senior Residence Advisor
Acadia University
01.2004 - 01.2005
Team Captain-Campus Police
Acadia University
01.2003 - 08.2006
Assistant Grounds Keeper
K. C. Irving Environmental Center
01.2003 - 01.2004
Campus Police
Acadia University
09.2002 - 01.2006
Park Facility Officer
British Columbia Provincial Parks
01.2001 - 01.2002
Head of student security
University Sainte-Anne
01.1999 - 01.2001
Instructor
Kooteny Tae Kwon-do
01.1996 - 05.1998
Air Medical Resource Management -
Faculty of Flight
Emergency Medical Dispatcher -
EMC
Non-violent crisis intervention training -
Primary Care Paramedic -
Maritime School of Paramedicine
Bachelor of Arts - Philosophy, Minor Chemistry
Acadia University
Emergency First Responder level 2 -
Collage of the North Atlantic
First 3 years of Bachelors Degree - Physics
University Sainte-Anne
French Second Language Studies -
University Sainte-Anne