Ryan Hartley
Eagle River,Ontario
Summary
Spirited Parts professional adept at establishing positive rapport with customers, upselling products and building loyal clientele. Accomplished at achieving highest per-day sales averages by upselling orders and suggesting additional accessories. Multitasks to provide individualized service to customers in demanding and high-volume settings.
Overview
15
15
years of professional experience
Work History
Owner Operator
Rhinehart Freight Hotshot
02.2023 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Operated power unit with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Customer Support Advisor
Brandt Tractor Ltd.
02.2022 - 02.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Journeyman Parts Technician
Brandt Tractor Ltd.
06.2017 - 02.2022
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Parts Technician
Brandt Tractor Ltd.
07.2011 - 06.2017
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Quick Lube Manager
Capital GMC Buick Cadillac
12.2008 - 07.2011
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Education
Red Seal Endorsement Parts Technician
Skilled Trades BC
Vancouver, BC07.2020
Skills
- Operational Reporting
- Mechanical Recoveries
- Personnel Management
- Operations Management
- Financial Planning
- Sales Negotiation
- Budget Development
- Operations Oversight
- Relationship Management
- Negotiation
- Staffing
- Documentation and Reporting
Timeline
Owner Operator
Rhinehart Freight Hotshot
02.2023 - Current
Customer Support Advisor
Brandt Tractor Ltd.
02.2022 - 02.2023
Journeyman Parts Technician
Brandt Tractor Ltd.
06.2017 - 02.2022
Parts Technician
Brandt Tractor Ltd.
07.2011 - 06.2017
Quick Lube Manager
Capital GMC Buick Cadillac
12.2008 - 07.2011
Red Seal Endorsement Parts Technician
Skilled Trades BC
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