Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Harris

Scotts Valley

Summary

Dynamic sales professional with a proven track record at Scarborough Lumber, excelling in relationship management and strategic planning. Leveraged technical product knowledge to develop tailored solutions, enhancing client satisfaction and loyalty. Recognized for complex problem-solving abilities, consistently exceeding expectations and fostering positive customer experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lumberyard Sales Representative

Scarborough Lumber
08.2022 - 03.2025
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded expectations by implementing strategic sales plans and effective time management.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Customer Service Representative

Nelson's Ace Hardware
08.2020 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Associate of Science - Electrical Engineering

Institute For Business And Technology
Santa Clara, CA
01-2025

High School Diploma -

Scotts Valley High School
Scotts Valley, CA
06-2020

Skills

  • Interpersonal communication skills
  • Complex Problem-solving
  • Strategic planning
  • Technical product knowledge
  • Relationship management
  • Quick and eager to learn

Certification

  • Hazardous Electrical Safety
  • Lockout & Tagout Safety
  • Scissorlift Operator's Certification

Timeline

Lumberyard Sales Representative

Scarborough Lumber
08.2022 - 03.2025

Customer Service Representative

Nelson's Ace Hardware
08.2020 - 12.2022

Associate of Science - Electrical Engineering

Institute For Business And Technology

High School Diploma -

Scotts Valley High School
Ryan Harris