Summary
Overview
Work History
Skills
Affiliations
Timeline
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Ryan Hagen

Surrey,BC

Summary

Outside Sales Representative skilled at uncovering customer needs, finding solutions and handling objections. Actively prospects, qualifies and follows up on leads to acquire new business. Represents company at tradeshows, industry events and other networking opportunities.

Overview

15
15
years of professional experience

Work History

Lumber Sales Representative

San Group Inc
Fort Langley, British Columbia
01.2018 - 12.2024
  • Identify and approach potential clients (contractors, builders, retail stores, etc.) To promote and sell lumber products.
  • Cultivate new relationships while maintaining and growing existing client accounts.
  • Conduct market research to stay informed about industry trends, competitor offerings, and customer needs.
    Provide expert knowledge of various types of lumber products, including specifications, features, benefits, and pricing.
  • Advise clients on appropriate products for their projects, and recommend complementary products.
  • Process orders, track inventory, and ensure timely and accurate delivery of lumber products.
  • Coordinate with the warehouse and shipping departments to confirm availability and shipping logistics.
  • Address client inquiries, resolve complaints, and provide after-sales support.
    Ensure clients are satisfied with their purchase, and provide guidance on handling issues related to lumber products.
  • Negotiate pricing and terms with clients, ensuring both profitability for the company, and competitive pricing for customers.
  • Work with management to create customized pricing and discounts, as necessary.
  • Maintain accurate records of sales activities, client interactions, and pipeline progress in the CRM system.
  • Report on sales performance, trends, and forecasts to management.
  • Attend industry trade shows, conferences, and networking events to build relationships and promote the company’s products.
  • Stay current on market conditions, and adjust strategies accordingly.
  • Managed daily operations of the lumber yard including overseeing personnel, tracking shipments, and maintaining stock levels.

Lumber Trader

Skana Forest Products
Richmond, British Columbia
01.2013 - 01.2018
  • Identifying and negotiating with lumber suppliers, sawmills, and forest managers to acquire timber or wood products at competitive prices.
  • Ensuring that sourced lumber meets quality standards and customer specifications.
  • Maintaining relationships with suppliers to ensure reliable delivery of materials.
  • Monitoring global and local lumber markets for trends, supply-demand shifts, and pricing fluctuations.
  • Keeping track of the competition and market conditions to make informed trading decisions.
  • Selling lumber to wholesalers, distributors, manufacturers, or construction companies.
  • Negotiating prices, contracts, and delivery terms with buyers to secure profitable deals.
  • Developing and maintaining strong relationships with clients to build repeat business.
  • Coordinating the transportation and delivery of lumber from suppliers to customers, ensuring timely and cost-effective shipping.
  • Managing inventory levels to ensure that supply meets customer demand without overstocking, or running short.
  • Handling customs and import/export regulations if dealing with international trade.
  • Ensuring compliance with local, national, and international regulations related to timber trade, such as forest management certifications (e.g., FSC).
  • Supporting sustainable practices by sourcing lumber from certified forests, and promoting responsible forest management.
  • Maintaining detailed records of transactions, contracts, and shipments.
  • Developing strategies to minimize risk exposure, including diversifying sources, or hedging financial positions.

Mill Worker

Flavelle Custom Cut
Port Moody, British Columbia
01.2012 - 01.2013
  • Utilized hand tools such as wrenches, hammers, saws, drills when necessary.
  • Operated light and heavy industrial milling machines and handheld power tools to process materials in production of components for assembly into finished product.
  • Separated products according to weight, grade and size of material to produce final product.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Collected raw material dust, shavings and production debris from production floor and removed to designated area for safe disposal.
  • Adhered strictly to company policies regarding safety procedures while operating machinery.

Manager of Operations

Hotsy
Richmond, British Columbia
01.2010 - 01.2012
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Negotiated contracts with vendors and service providers, securing favorable terms.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
  • Delivered positive customer experiences by implementing effective quality assurance practices.

Skills

  • Product knowledge expertise
  • Cross-selling strategies
  • Pricing strategy
  • Sales training
  • Cold calling
  • Trade show participation
  • Wood species identification
  • Industry trends awareness
  • Brand representation
  • Quotation preparation
  • Construction terminology
  • Industry networking
  • Lumber grading
  • First aid and safety

Affiliations

Hockey

Slo-Pitch

Golf

Fishing

Timeline

Lumber Sales Representative

San Group Inc
01.2018 - 12.2024

Lumber Trader

Skana Forest Products
01.2013 - 01.2018

Mill Worker

Flavelle Custom Cut
01.2012 - 01.2013

Manager of Operations

Hotsy
01.2010 - 01.2012

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Ryan Hagen